Business Support Intern (August)

Motorola Solutions; George Town; On-site; MYR 8,928 - 13,392; Full time

Job summary

A global technology firm is offering an internship in their Customer Care Service Desk based in Penang, Malaysia. Interns will handle inquiries, provide administrative support to partners, and assist customers with product-related questions. Ideal candidates are pursuing a Bachelor's or Diploma in Business Studies and must be fluent in Mandarin. The role requires strong communication skills and a detail-oriented approach to customer service, with an internship commitment of at least 4 months starting in June, July, or August 2026.

Qualifications

• Currently pursuing a related Bachelor's or Diploma.
• Excellent command in Mandarin is essential.
• Some experience in sales or customer-oriented roles is preferred.
• Strong communication skills are necessary for effective customer interaction.

Responsibilities

• Handle inbound calls, emails, and chats from customers.
• Own non-technical requests and drive through to resolution.
• Act as a focal point for customers and partners.
• Assist partners with questions about the PartnerEmpower program.

Skills

Mandarin (Traditional and Simplified)

Communication skills

Attention to detail

Customer-oriented experience

Education

Bachelor’s or Diploma in Business Studies or International Business Management

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.

Job Description

• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
• Own non-technical requests and drive through to resolution.
• Work with the repair centre on resolving issues around repair time, quality issues or shipping.
• Act as focal point and liaise with customers, partners, engineers and support managers
• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

• Currently pursuing a Bachelor’s or Diploma in Business Studies, International Business Management.
• Excellent command in Mandarin (both Traditional and Simplified), with strong reading and writing skills due to China customer support.
• Preferably some experience in sales or customer-oriented roles.
• Strong communication skills, both spoken and written — including active listening, negotiation, and the ability to influence.
• A calm and confident attitude, with the ability to work well under pressure, independently or as part of a team.
• Highly motivated, with a strong drive to succeed.
• Great attention to detail and accuracy in work.
• Willing to work on-site in Bayan Lepas, Penang.
• Able to start the internship in June, July OR August 2026
• Available for a minimum internship period of 4 months or longer (preferred).

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.