Business Support Intern

Motorola Solutions; Malaysia; On-site; MYR 13,000 - 20,000; Part time

Job summary

Motorola Solutions in Malaysia is offering an internship position in Bayan Lepas, Penang. The role focuses on handling inquiries, driving issue resolution, and supporting partners and customers with the PartnerEmpower program.

The internship is for January 2027 intake with a minimum 4-month duration. Candidates pursuing a Bachelor’s or Diploma in Business Studies/International Business Management, fluent in Mandarin, and with strong communication skills are encouraged to apply.

Qualifications

• Pursuing Bachelor’s or Diploma in Business Studies or International Business Management.
• Excellent Mandarin with strong reading and writing skills (Traditional and Simplified).
• Preferably some experience in sales or customer-oriented roles.
• Strong communication, including listening, negotiation, and influencing.
• Calm, confident under pressure; able to work independently or in a team.
• Detail-oriented with high accuracy.
• Willing to work on-site in Bayan Lepas, Penang.
• Available to start internship in January 2027.
• Intake available for a minimum internship period of 4 months or longer.

Responsibilities

• Handle inbound calls, chats, web enquiries and emails from prospects or customers about Motorola Solutions products and solutions.
• Own non-technical requests and drive to resolution.
• Collaborate with the repair centre to resolve issues around repair time, quality or shipping.
• Liaise with customers, partners, engineers and support managers.
• Assist partners with questions on the PartnerEmpower program or related trainings.
• Provide administrative support to partners and internal Motorola employees.
• Make outbound calls to profile new or existing partners and maintain contact.

Skills

Mandarin

Communication skills

Teamwork

Sales exposure

Education

Bachelor’s or Diploma in Business Studies/International Business Management

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners. We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support. For other types of requests we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.

Job Description

• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
• Own non-technical requests and drive through to resolution.
• Work with the repair centre on resolving issues around repair time, quality issues or shipping.
• Act as focal point and liaise with customers, partners, engineers and support managers
• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings.
• Provide administrative support to both partners and internal Motorola employees.
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.
• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions.
• Act as customer facing ambassador for Motorola Solutions.
• Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

• Currently pursuing a Bachelor’s or Diploma in Business Studies, International Business Management.
• Excellent command in Mandarin (both Traditional and Simplified), with strong reading and writing skills due to China customer support.
• Preferably some experience in sales or customer-oriented roles.
• Strong communication skills, both spoken and written — including active listening, negotiation, and the ability to influence.
• A calm and confident attitude, with the ability to work well under pressure, independently or as part of a team.
• Highly motivated, with a strong drive to succeed.
• Great attention to detail and accuracy in work.
• Willing to work on-site in Bayan Lepas, Penang.
• Able to start the internship in January 2027.
• Intake Available for a minimum internship period of 4 months or longer (preferred).

Position Details

• Travel Requirements: None
• Relocation Provided: None
• Position Type: Intern
• Referral Payment Plan: No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Company Culture

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.