Business Operations Manager

Cisco; Kuala Lumpur; On-site; MYR 180,000 - 210,000; Full time

Job summary

Cisco in Kuala Lumpur is seeking a seasoned Sales Operations professional to lead end-to-end readiness, governance, and process improvements across Sales, Finance and Operations. You will drive data-driven decisions, manage compensation governance, and partner with regional teams to optimize performance.

Ideal candidates bring 5+ years in sales operations, strong analytics, and a proven track record in program management.

Qualifications

• 5+ years in a sales operations, program, project or functional management position.
• High analytical and organizational skills.
• Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
• Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
• Excellent program & project management skills

Responsibilities

• You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations etc. You shall be responsible for:
• Managing end-to-end New Year Readiness process across accounts transfer, target distribution, SHARE hierarchy, goaling & compensation
• Managing business governance & cadence incl. QBR, QBO and other business metrics
• Providing change management support for any new operational / GTM processes and systems
• Identifying “sales operations improvement initiatives” and building actionable plans that can get executed

Skills

Sales operations

Program management

Data analysis

Cross-functional collaboration

AI mindset

Tools

Claude

Github Copilot

Job description

Meet The Team

Global Virtual Sales & Engineering is a dynamic organization where innovation and technology converge to deliver exceptional customer outcomes for the Mid‑Market and SMB segment. We are a team of world‑class talent dedicated to designing and implementing strategies that empower our sales teams to succeed. Our work directly impacts Cisco's growth by shaping our approach to key customer segments, making networked connections more meaningful, and driving real‑world impact. We foster a collaborative and fun environment where colleagues share a passion for connecting the unconnected and making a difference in local communities.

Meet The Team

Global Virtual Sales & Engineering is a dynamic organization where innovation and technology converge to deliver exceptional customer outcomes for the Mid‑Market and SMB segment. We are a team of world‑class talent dedicated to designing and implementing strategies that empower our sales teams to succeed. Our work directly impacts Cisco's growth by shaping our approach to key customer segments, making networked connections more meaningful, and driving real‑world impact. We foster a collaborative and fun environment where colleagues share a passion for connecting the unconnected and making a difference in local communities.

Your Impact

Responsibilities

You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations etc. You shall be responsible for:

• Managing end-to-end New Year Readiness process across accounts transfer, target distribution, SHARE hierarchy, goaling & compensation
• Managing business governance & cadence incl. QBR, QBO and other business metrics
• Providing change management support for any new operational / GTM processes and systems
• Identifying “sales operations improvement initiatives” and building actionable plans that can get executed

Who You Are

• You are fact-based and hands‑on with data and analysis where needed while also utilizing existing standard methodologies wherever possible.
• You have strong communication skills with the ability to collaborate with people from all cross‑functional teams
• You are keen to learn and grow and you’re not afraid to take on new challenges
• A standout teammate – you have your team‑mates’ back and you also know how to have fun
• You have an AI‑first mindset: with strong interests in automating workflows and processes and you are familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc

Minimum Qualifications

• 5+ years in a sales operations, program, project or functional management position.
• High analytical and organizational skills
• Knowledge of Cisco Sales Operations basics: Tools/Systems and Process
• Ability to interact with multiple cross functional teams; Works effectively with regional and global teams.
• Excellent program & project management skills

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.