Business Operations Manager

Clarks; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Clarks is seeking a leader to manage SEA Wholesale Operations across customer orders, dispatches, and reporting to drive wholesale sales growth in the region.

You will oversee end-to-end processes, collaborate with sales, logistics and IT, and build strong relationships with key customers to improve service levels and profitability.

This role requires hands-on leadership, strategic thinking and the ability to influence cross-functional teams across SEA markets.

Qualifications

• Experience leading an operations team in retail or wholesale.
• Strong wholesale customer services and operations background.
• Understanding of end-to-end wholesale processes including distribution centre coordination.
• Ability to manage cross-functional relationships with internal and external stakeholders.
• Advanced planning and organizational skills with time management.

Responsibilities

• Oversee all Wholesale & Customer Operations roles to deliver end-to-end processes and consistent customer experience.
• Manage end-to-end order to cash processes including product data, system access, pricing, purchasing, logistics, billing, and documentation.
• Drive delivery of the order book to meet regional targets while ensuring SLA compliance.
• Foster a motivated workforce aligned to delivery outcomes across SEA markets.
• Support Head of Wholesale in building trusted relationships with key customers and driving sales growth.

Skills

Wholesale Operations

Stakeholder Management

Leadership

Process Improvement

Data Reporting

Tools

SAP

BW

Job description

Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy.

Responsibilities

• Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring Consistent and effective customer experience across the region / Efficiencies across ways of working with all customers to enable profitability and capacity for sales growth

• Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc).
• Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements
• Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes
• Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams
• Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and services leading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy
• Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed
• Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth
• New market expansion and business setup in emerging growth markets, including partner performance management and market development aligned with regional team.
• End-to-end commercial to supply chain scope, covering stock optimization, distribution, service performance, as well as overall revenue and profitability of the market.

Qualifications

• Experience of managing an operations team within a retail or wholesale environment
• Significant experience in wholesale customer services & operations
• Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis
• Ability to manage financial dispatch planning with agility and accuracy
• Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships
• Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities
• Ability to problem solving with a solution orientated approach.
• Experience of process development.
• Excellent IT skills and competent user of SAP and BW.
• Disciplines and Field
• Wholesale Operations, customer services

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.

Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot™ and Clarks Wallabee™. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.

Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.