Business Manager

SalesWorks Group; Kuala Lumpur; On-site; MYR 180,000 - 270,000; Full time

Job summary

SalesWorks Group in Kuala Lumpur seeks an experienced Business Manager to partner with the Market Director as a strategic and operational lead. This hands-on role focuses on driving growth, improving performance, and ensuring operational excellence in a fast-paced environment.

You will collaborate with Business Development, Client Services, and Operations to launch new initiatives, optimise processes, identify growth opportunities, and help steer strategic planning and execution across regions.

Qualifications

• 5–7 years of experience in operations, strategy and business development.
• Strong analytical, planning and project management skills.
• Experience supporting senior leadership or General Manager-level roles.
• Ability to implement new initiatives and drive cross-team collaboration.
• Excellent communication and relationship-building skills.
• Comfortable in a hands-on, fast-moving environment.

Responsibilities

• Act as the primary coordination point for the General Manager across functions.
• Drive business planning, including executive reporting and strategic goal setting.
• Identify key metrics and provide insights for improvement.
• Partner with Business Development to scope and launch new opportunities or market expansions.
• Lead or support pilot projects aligning with company goals.
• Assist in go-to-market strategies and service frameworks.
• Review processes and team structures to identify inefficiencies.
• Monitor service delivery performance and suggest improvements.
• Provide oversight across key accounts and projects.
• Support client account management and align client expectations with delivery.
• Coordinate cross-functional teams to meet quality and timeline standards.

Skills

Experience in operations and strategy

Analytical thinking

Planning and project management

Senior leadership support

Cross-team collaboration

Excellent communication

Hands-on, fast-moving environment

Client servicing awareness

Tools

Digital tools familiarity

Job description

We are seeking an experienced and highly capable Business Manager to work closely with the Market Director as a strategic partner and operational lead. This is a critical, hands‑on role at the heart of our business, ideal for someone who thrives in a dynamic, fast‑paced environment and is passionate about driving growth, improving performance, and ensuring operational excellence.

You will collaborate across departments—particularly with Business Development, Client Services, and Operations to support the launch of new initiatives, optimise internal processes, identify growth opportunities and help steer strategic planning and execution.

Key Responsibilities:

Strategic & Operational Support

• Act as the primary point of coordination for the General Manager across multiple functions
• Drive and support business planning, including executive management reporting and strategic goal setting.
• Identify and track key business metrics, providing insights and recommendations for improvement.

New Business & Initiatives

• Partner with the Business Development team to scope, assess, and launch new business opportunities or market expansions.
• Lead or support the implementation of pilot projects, ensuring alignment with broader company goals.
• Assist in building and refining go‑to‑market strategies, partner proposals, and service frameworks.

Process Improvement & Operational Efficiency

• Review existing internal processes and team structures to identify inefficiencies and gaps.
• Monitor service delivery performance, recommending changes where necessary to enhance productivity or quality.
• Provide high‑level oversight and support across key accounts and projects.
• Support client account management teams and ensure alignment between client expectations and internal delivery.
• Coordinate cross‑functional teams to deliver outcomes that meet quality and timeline standards.

Key Requirements:

• Minimum 5–7 years' experience in a similar role combining operations, strategy, and business development.
• Strong analytical, planning, and project management skills.
• Demonstrated experience supporting senior leadership or General Manager-level roles.
• Proven ability to implement new initiatives and drive cross-team collaboration.
• Excellent communication and relationship‑building skills
• Comfortable working in a hands‑on, fast‑moving, dynamic environment

Desirable Qualifications and Experience:

• Demonstrated experience in client servicing, sales enablement, and supporting business expansion initiatives.
• Familiarity with emerging technologies and software solutions, with a proactive interest in leveraging digital tools to enhance operational efficiency.
• Prior exposure to multi-market or regional business environments, with the ability to navigate cultural and operational differences effectively.