Business Intelligence, Specialist

AIA Shared Services; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

AIA Shared Services is seeking a Business Intelligence Analyst to produce timely reporting, perform analytics, and maintain dashboards across Business Support, QA and Governance functions in Kuala Lumpur.

Ideal candidates will have 3–5 years in insurance/financial services, strong Excel and Power BI skills, and a proven ability to translate data into actionable insights that drive governance and operational improvements.

Qualifications

• Degree in Business / Finance or equivalent, 3–5 years of experience in insurance/financial industry.
• Experience working with large datasets and business reporting.
• Advanced in Microsoft Excel, including data analysis, Pivot Tables, Power Query, data validation and report preparation.
• Proficient in Microsoft Power BI, including dashboard development, data visualization, KPI reporting and automation.

Responsibilities

• Reporting production: Daily, Weekly, Monthly dashboards and KPI scorecards.
• Data analysis: Sales regions performance, trends, quality findings, governance exceptions, root causes.
• Dashboard management: Power BI dashboards, Excel automation, reporting databases.
• Operational intelligence: insights for Business Support, Quality Assurance, Governance and Compliance.
• Data quality: data completeness, reconciliation, timely delivery.

Skills

Power BI

Excel

Data analysis

KPI reporting

Analytics

Education

Degree in Business / Finance

Tools

Power BI

Excel

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on.

About the Role

Support the Business Intelligence Unit by producing timely reporting, performing analytics, maintaining dashboards and identifying operational insights across Business Support, QA and Governance functions.

Roles and Responsibilities

1. Reporting Production, prepare and maintain: Daily reports Weekly reports Monthly dashboards Management reports KPI scorecards
2. Data Analysis: Sales Regions performance Sales trends Complaint trends Quality findings Governance exceptions Identify root causes and recommendations.
3. Dashboard Management, maintain: Power BI dashboards Excel automation Reporting databases KPI monitoring tools
4. Operational Intelligence Support, provide insights for: Business Support Quality Assurance Error trends Complaint drivers Quality scoring Governance Compliance breaches Audit findings Control effectiveness
5. Data Quality, ensure: Data completeness Data reconciliation Report accuracy Timely delivery

Minimum Job Requirements

• Degree in Business / Finance or equivalent 3 - 5 years of experience in insurance / banca or financial industry.
• Experience working with large datasets and business reporting.
• Advanced in Microsoft Excel, including data analysis, Pivot Tables, Power Query, data validation and report preparation.
• Proficient in Microsoft Power BI, including dashboard development, data visualization, KPI reporting and automation.
• Strong analytical skills with the ability to interpret data, identify trends and translate insights into recommendations.
• Strong team player, highly committed and accountable.

#LI-DNI Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.

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