Business Development Representative

8440 Malaysia - Genesys Cloud Services Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Genesys is seeking a Business Development Representative for Asia to drive outbound prospecting and nurture potential buyers, collaborating with the sales team to convert opportunities. You will manage inbound and outbound leads, qualify opportunities, and help schedule product demos for enterprise customers across the region.

You will work with a dynamic team to meet quarterly targets, maintain CRM data integrity, and advance opportunities through the sales cycle while building strong

Qualifications

• Outbound prospecting/inside sales experience, tech/SAAS preferred.
• 2+ years in this field or similar sales development role.
• Experience with Salesforce or other CRM platforms.
• Strong communication, interpersonal and organizational skills.
• Ability to manage time, priorities, and deadlines with minimal supervision.
• Ability to analyze opportunities and persuade stakeholders.

Responsibilities

• Collaborate with Account Executives to develop account plans for target customers; articulate value and uncover needs.
• Transform MQLs into Sales Opportunities; nurture leads until progression in the sales cycle.
• Schedule product demos and intro meetings between AEs and potential customers.
• Achieve quarterly targets and follow up leads promptly.
• Maintain and expand the prospect database and update SFDC with lead status.
• Take live chats and calls, follow up via phone and email, and seek referrals.

Skills

Outbound prospecting

Inside sales

Sales targeting

CRM proficiency

Communication skills

Lead nurturing

Time management

Data-driven decisions

Tools

Salesforce

Job description

About the Role

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As a Business Development Representative for Asia, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the Asia market. Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you'll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.

What You’ll Do

• Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
• Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
• Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.
• Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
• Maintaining and expanding your database of prospects Update SFDC to reflect current lead status.
• Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.
• Creates opportunities in CRM system & assigns appropriate sales team based on MEDIPPIC criteria.
• Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.
• Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
• Collaborate with our sales team to ensure seamless lead handoff and follow-up.

Qualifications

• You’ll Bring Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions Over 2 years of experience in this field or similar Experience working with Salesforce.com or other CRM platforms Excellent communication, interpersonal, organizational and telephone skills Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Ability to analyse business opportunities and read situations well Ability to gather and use data to inform decision making and persuade others Ability to develop compelling strategies that deliver results with a strong attention to detail Experience and deep understanding of front-line sales development A good technical aptitude and genuinely interested in technology. Ability to swiftly learn product solutions as well as general industry knowledge Resourceful & ability to adapt quickly to changing environment
• Please note that Genesys will not accept resumes from agencies at this time.
• To be eligible to apply for this role you must be legally permitted to work in the country advertised.
• Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

Company Culture

• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions may not receive a response.

Equal Opportunities

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.