Business Development Executive

SB United Logistics Sdn Bhd

Kulai

On-site

MYR 33,000 - 61,000

Full time

5 days ago

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Benefits offered by this job

Comprehensive training

Career progression

Medical leave

EPF/SOCSO/EIS compliance

Performance bonus

Allowance provided

Job summary

SB United Logistics Sdn Bhd is seeking a client-facing Coordinator to support onboarding, documentation, and daily operations within our logistics team in Malaysia. The role involves engaging with customers, coordinating documentation, and ensuring smooth handoffs across internal teams.

You will coordinate client onboarding, monitor contracts, and develop SOPs tailored to each client’s needs while maintaining detailed records and clear communication with stakeholders.

Qualifications

Experience in a client-facing role, preferably in logistics, supply chain, or account management.
Excellent verbal and written communication skills; fluency in English is required.
Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.
Strong ability to multitask, prioritize, and manage documentation with high attention to detail.
Demonstrated ability to think analytically and resolve client issues under pressure.
Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Responsibilities

Proactively reach out to prospective customers via email, telephone, and in-person meetings to present our delivery services and secure new business.
Prepare, manage, and finalize all supporting documents for Cooperation Agreements (MCC), ensuring accuracy and timely execution.
Monitor contract validity and manage the extension process for expiring agreements.
Develop detailed Standard Operating Procedures (SOPs) tailored to each client’s needs and effectively socialize these procedures with internal business partners.
Coordinate initial item pickups, utilizing in-person, telephone, or chat-based communication to ensure seamless collection.
Serve as the central point of communication by providing real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.
Maintain accurate records of daily pickup counts per customer and generate recap reports for senior management.
Act as the primary point of contact for clients regarding delivery discrepancies; analyze problems and assist in developing effective solutions.
Liaise with agents to ensure VIP client regulations are strictly adhered to and communicated clearly.
Build and maintain strong, long-lasting relationships with customers to ensure high retention and satisfaction rates.

Skills

Client-facing experience

Communication skills

MS Office

WeChat/WhatsApp

Organizational skills

Problem-solving

Flexibility

Tools

MS Office

WeChat

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience: Proven experience in a client-facing role, preferably in logistics, supply chain, or account management.

Communication: Excellent verbal and written communication skills; fluency in English is required.

Technical Skills: Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.

Organizational Skills: Strong ability to multitask, prioritize, and manage documentation with high attention to detail.

Problem-Solving: Demonstrated ability to think analytically and resolve client issues under pressure.

Flexibility: Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Job Requirements

Experience: Proven experience in a client-facing role, preferably in logistics, supply chain, or account management.
Communication: Excellent verbal and written communication skills; fluency in English is required.
Technical Skills: Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.
Organizational Skills: Strong ability to multitask, prioritize, and manage documentation with high attention to detail.
Problem-Solving: Demonstrated ability to think analytically and resolve client issues under pressure.
Flexibility: Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Key Responsibilities

Client Onboarding & Documentation

Proactively reach out to prospective customers via email, telephone, and in-person meetings to present our delivery services and secure new business.
Prepare, manage, and finalize all supporting documents for Cooperation Agreements (MCC), ensuring accuracy and timely execution.
Monitor contract validity and manage the extension process for expiring agreements.
Develop detailed Standard Operating Procedures (SOPs) tailored to each client’s needs and effectively socialize these procedures with internal business partners.

Daily Operations & Coordination

Coordinate initial item pickups, utilizing in-person, telephone, or chat-based communication to ensure seamless collection.
Serve as the central point of communication by providing real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.
Maintain accurate records of daily pickup counts per customer and generate recap reports for senior management.

Customer Service & Issue Resolution

Act as the primary point of contact for clients regarding delivery discrepancies; analyze problems and assist in developing effective solutions.
Liaise with agents to ensure VIP client regulations are strictly adhered to and communicated clearly.
Build and maintain strong, long-lasting relationships with customers to ensure high retention and satisfaction rates.

Benefits