Marketing Coordinator

SB United Logistics Sdn Bhd; Kulai; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Medical and hospitalisation leave

EPF

SOCSO

EIS

Allowance Provided

Performance Bonus

Job summary

SB United Logistics Sdn Bhd is seeking a proactive Client Services Coordinator in Malaysia to onboard customers, manage documentation, and coordinate daily pickups in a fast-paced logistics environment.

You will liaise with customers, agents, and internal teams, ensuring accurate records, resolving issues under pressure, and maintaining strong relationships to boost retention and service quality.

Qualifications

• Experience in a client-facing role, preferably in logistics, supply chain, or account management.
• Excellent verbal and written communication; fluency in English required.
• Proficient with MS Office and professional use of messaging platforms (WeChat, WhatsApp).
• Strong multitasking and meticulous documentation skills.
• Analytical problem-solving abilities to resolve client issues under pressure.
• Willingness to adapt to changing client needs and urgent operational matters.

Responsibilities

• Proactively reach out to prospective customers via email, telephone, and in-person meetings to present services and secure new business.
• Prepare, manage, and finalize all supporting documents for Cooperation Agreements (MCC) with accuracy and timely execution.
• Monitor contract validity and manage extension processes for expiring agreements.
• Develop SOPs tailored to each client’s needs and socialize them with internal partners.
• Coordinate initial item pickups using in-person, phone, or chat communication to ensure seamless collection.
• Provide real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.
• Maintain daily pickup records per customer and generate recap reports for senior management.
• Act as primary contact for delivery discrepancies; analyze problems and help develop solutions.
• Liaise with agents to ensure VIP client regulations are adhered to and clearly communicated.
• Build and maintain strong relationships with customers to ensure high retention and satisfaction.

Skills

Client-facing experience

English fluency

MS Office proficiency

WeChat/WhatsApp usage

Multitasking

Problem-solving

Schedule flexibility

Tools

MS Office Suite

WeChat

WhatsApp

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience: Proven experience in a client-facing role, preferably in logistics, supply chain, or account management.

Communication: Excellent verbal and written communication skills; fluency in English is required.

Technical Skills: Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.

Organizational Skills: Strong ability to multitask, prioritize, and manage documentation with high attention to detail.

Problem-Solving: Demonstrated ability to think analytically and resolve client issues under pressure.

Flexibility: Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Job Requirements

• Experience: Proven experience in a client-facing role, preferably in logistics, supply chain, or account management.
• Communication: Excellent verbal and written communication skills; fluency in English is required.
• Technical Skills: Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.
• Organizational Skills: Strong ability to multitask, prioritize, and manage documentation with high attention to detail.
• Problem-Solving: Demonstrated ability to think analytically and resolve client issues under pressure.
• Flexibility: Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Key Responsibilities

Client Onboarding & Documentation

• Proactively reach out to prospective customers via email, telephone, and in-person meetings to present our delivery services and secure new business.
• Prepare, manage, and finalize all supporting documents for Cooperation Agreements (MCC), ensuring accuracy and timely execution.
• Monitor contract validity and manage the extension process for expiring agreements.
• Develop detailed Standard Operating Procedures (SOPs) tailored to each client’s needs and effectively socialize these procedures with internal business partners.

Daily Operations & Coordination

• Coordinate initial item pickups, utilizing in-person, telephone, or chat-based communication to ensure seamless collection.
• Serve as the central point of communication by providing real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.
• Maintain accurate records of daily pickup counts per customer and generate recap reports for senior management.

Customer Service & Issue Resolution

• Act as the primary point of contact for clients regarding delivery discrepancies; analyze problems and assist in developing effective solutions.
• Liaise with agents to ensure VIP client regulations are strictly adhered to and communicated clearly.
• Build and maintain strong, long-lasting relationships with customers to ensure high retention and satisfaction rates.

Benefits

• Comprehensive training and continuous learning opportunities.
• Career development and advancement prospects.
• Supportive and ethical working environment.
• Competitive salary and employee benefits.
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Performance Bonus