Business Analytics Associate

infobip; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

ESOP (stock options)

Flexible hybrid work model

Job summary

Infobip, a global cloud communications platform, seeks a Business Analytics Associate in Malaysia. You’ll bridge raw data and strategic decisions, collaborating with finance, product, and sales to turn numbers into actionable insights.

You’ll analyze revenue trends, pricing, profitability, and customer metrics, develop ROI models, and support pricing strategies while promoting data-driven decision making across regions.

Qualifications

• Strong analytical mindset with ability to work with data, dashboards, and reporting tools.
• Advanced Excel with pivot tables, VLOOKUP, formulas, and data visualization.
• Experience with BI/analytics platforms (Tableau/Power BI) and presenting findings to diverse audiences.

Responsibilities

• Understand report data requirements by consulting with senior analysts and stakeholders.
• Understand data sources, aggregation, and visualization; extract data using appropriate tools.
• Monitor and report on business performance and financial impact of strategic projects, including margins and profitability.
• Collect and document business and technical information for large deals and supplier agreements.
• Stay updated on product/feature releases and broaden internal knowledge.
• Use internal tools to turn information into insights per scope and expectations.
• Analyze revenue and churn to support regional objectives.
• Assist pricing strategies and ROI analyses for profitability.

Skills

Analytical mindset

Advanced Excel

BI/Analytics platforms

Communication skills

Attention to detail

Data analytics background

AI-enabled analysis

Mandarin fluency

Education

Bachelor's degree in business analytics/finance/data analytics

Tools

Tableau

Power BI

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What This Role Is All About

As a Business Analytics Associate, you'll be the bridge between raw data and strategic business decisions. You'll work with stakeholders across the organization to understand their needs, extract meaningful insights from our data landscape, and help optimize how we serve our customers and drive growth.

This is where analytics meets business strategy. You'll be analyzing revenue trends, pricing strategies, project profitability, and customer performance-turning numbers into actionable insights that shape how Infobip operates. You'll collaborate cross-functionally with finance, product, and sales teams, develop your analytical skills, and directly influence regional and departmental performance.

What Will You Do

• Understand report data requirements by consulting with senior analysts and stakeholders.
• Understand various data sources within the organization including how the specific data is aggregated and how is it visualized. Extract the needed data using appropriate tools.
• Continuously monitor and report on the business performance and financial impact of strategic projects, including tracking and analyzing projects, accounts, and suppliers with lower than forecasted margins. This involves assessing overall financial performance, identifying discrepancies from projections, and providing insights to optimize project and supplier outcomes
• Collect and write down all relevant business and general technical information for large customer deals and all supplier deals within designated area of work.
• Gather information from various resources to broaden internal knowledge, stay updated on product/feature releases.
• Actively use internal tools to gather information and turn it into insights according to role scope, seniority, and expectations.
• Proactive analysis of revenue and churn to achieve regional, departmental objective.
• Support approving pricing strategies, business models, special deals, and custom pricing analyses to maximize profitability based on area of work.
• Supporting simple risk and multiscenario analysis and preparing ROI models in regards to pricing approvals or low-level commitments.
• Collaborate closely with external and internal stakeholders, maintaining efficient communication, sharing practices, and suggesting operational improvements.
• Proactively promote the PM department to various stakeholders.
• Maintain high-level oversight and understanding of key performance metrics, profitability, and industry trends.
• Understand and apply internal processes and practices (e.g., pricing, customer lifecycle). Able to follow, understand and apply department and company policies for own scope of work.

What Makes You a Strong Fit

• Strong analytical mindset with demonstrated ability to work with data, dashboards, and reporting tools
• Advanced Excel skills including pivot tables, VLOOKUP, formulas, and data visualization
• Experience with BI/analytics platforms (Tableau, Power BI, or similar)
• Clear written and verbal communication skills; comfortable presenting findings to technical and non-technical audiences
• Strong attention to detail with ability to work confidently with large datasets
• Background in business analytics, financial analysis, data analytics, or related field
• Ability to leverage AI and data analytics to support business insights and data-driven decision-making
• Fluent in spoken Mandarin/Chinese

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.