Business Analytics Associate

Infobip ltd.; Kuala Lumpur; Hybrid; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work

Stock options (ESOP)

Well-being & time off

Career mobility

Mentorship programs

Job summary

Infobip is seeking a Business Analytics Associate to bridge data and strategic decisions. You’ll analyze revenue trends, pricing, profitability, and customer performance, collaborating with finance, product, and sales to influence regional outcomes.

You will extract data from diverse sources, build insights, and support pricing analyses and ROI modeling while engaging with internal stakeholders to optimize business impact.

Qualifications

• Strong analytical mindset with ability to work with data, dashboards, and reporting tools.
• Advanced Excel skills including pivot tables, VLOOKUP, formulas, and data visualization.
• Experience with BI/analytics platforms (Tableau, Power BI, or similar).
• Clear written and verbal communication skills; comfortable presenting findings to technical and non-technical audiences.
• Strong attention to detail with ability to work confidently with large datasets.
• Background in business analytics, financial analysis, data analytics, or related field.
• Ability to leverage AI and data analytics to support business insights and data-driven decision-making.
• Fluent in spoken Mandarin/Chinese.

Responsibilities

• Understand report data requirements by consulting with senior analysts and stakeholders.
• Understand various data sources within the organization including how the data is aggregated and visualized.
• Extract the needed data using appropriate tools.
• Monitor and report on business performance and financial impact of strategic projects, including tracking margins.
• Assess overall financial performance, identify discrepancies from projections, and provide insights to optimize outcomes.
• Collect and document relevant business and general technical information for large customer deals and supplier deals.
• Stay updated on product releases and gather information from internal resources.
• Promote the PM department to stakeholders and maintain high-level KPI awareness.

Skills

Analytical mindset

Advanced Excel

BI platforms

Communication skills

Attention to detail

Analytics background

AI for insights

Mandarin Chinese

Tools

Tableau

Power BI

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What This Role Is All About

As a Business Analytics Associate, you'll be the bridge between raw data and strategic business decisions. You'll work with stakeholders across the organization to understand their needs, extract meaningful insights from our data landscape, and help optimize how we serve our customers and drive growth. This is where analytics meets business strategy. You'll be analyzing revenue trends, pricing strategies, project profitability, and customer performance—turning numbers into actionable insights that shape how Infobip operates. You'll collaborate cross-functionally with finance, product, and sales teams, develop your analytical skills, and directly influence regional and departmental performance.

What Will You Do

• Understand report data requirements by consulting with senior analysts and stakeholders.
• Understand various data sources within the organization including how the specific data is aggregated and how is it visualized.
• Extract the needed data using appropriate tools.
• Continuously monitor and report on the business performance and financial impact of strategic projects, including tracking and analyzing projects, accounts, and suppliers with lower than forecasted margins.
• This involves assessing overall financial performance, identifying discrepancies from projections, and providing insights to optimize project and supplier outcomes.
• Collect and write down all relevant business and general technical information for large customer deals and all supplier deals within designated area of work.
• Gather information from various resources to broaden internal knowledge, stay updated on product/feature releases.
• Actively use internal tools to gather information and turn it into insights according to role scope, seniority, and expectations.
• Proactive analysis of revenue and churn to achieve regional, departmental objective.
• Support approving pricing strategies, business models, special deals, and custom pricing analyses to maximize profitability based on area of work.
• Supporting simple risk and multiscenario analysis and preparing ROI models in regards to pricing approvals or low-level commitments.
• Collaborate closely with external and internal stakeholders, maintaining efficient communication, sharing practices, and suggesting operational improvements.
• Proactively promote the PM department to various stakeholders.
• Maintain high-level oversight and understanding of key performance metrics, profitability, and industry trends.
• Understand and apply internal processes and practices (e.g., pricing, customer lifecycle).
• Able to follow, understand and apply department and company policies for own scope of work.

What Makes You a Strong Fit

• Strong analytical mindset with demonstrated ability to work with data, dashboards, and reporting tools
• Advanced Excel skills including pivot tables, VLOOKUP, formulas, and data visualization
• Experience with BI/analytics platforms (Tableau, Power BI, or similar)
• Clear written and verbal communication skills; comfortable presenting findings to technical and non-technical audiences
• Strong attention to detail with ability to work confidently with large datasets
• Background in business analytics, financial analysis, data analytics, or related field
• Ability to leverage AI and data analytics to support business insights and data-driven decision-making
• Fluent in spoken Mandarin/Chinese

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration.

Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide.

Join a company that values your growth, well-being, and success.