Business Analyst, Project Management

Chubb; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Chubb is seeking a Project/Business Analyst to drive deliverables for Consumer Lines projects. The role ensures timely delivery of business and process outcomes, coordinating with IT, Operations and Finance across regions.

You will lead requirement discussions, translate needs into functional specs, design SOPs, and support training and post-implementation activities to ensure successful project outcomes.

Qualifications

• Experience in translating business needs into functional specifications.
• Ability to design and document processes as SOPs.
• Experience conducting user acceptance testing and test reporting.

Responsibilities

• Lead business requirement discussions with stakeholders across departments.
• Capture and translate requirements into detailed functional specifications.
• Design and document standardized processes and SOPs.
• Perform gap analysis and propose improvements and alternative solutions.
• Plan and conduct Business User Acceptance Testing, including test strategy, plan, cases and exit report.
• Conduct end-user training and provide post-implementation support.
• Support operational readiness trials and coordinate with IT, Finance and regional stakeholders.

Skills

Stakeholder management

Business analysis

Requirements gathering

UAT planning

Tools

BRD/FRS documentation

Process mapping

Job description

This position reports directly to the Manager, Project Management, Consumer Lines. Responsible for overall accountability on Business and Process deliverables and ensure delivery on time to meet the Organisation and Departmental goals.

• Lead business requirement discussion with business stakeholders and relevant departments to understand the business requirements, design the business solutions and map them to technical functionalities.
• Responsible for gathering, analysis, translate, design and documenting business requirements into appropriate business requirement document & detailed functional specification.
• Design and document processes into standard operating procedures
• Conduct gap analysis on processes to identify improvement opportunities and propose and evaluate alternative solutions that will fulfil the business needs.
• Manage and conduct Business User Acceptance Test includes deliver test strategy, test plan, test case and exit report.
• Conduct training session for end users.
• Provide support during and post implementation.
• Manage and conduct Operation Readiness Trial.
• Partner with IT, Operation, Finance, Line of Business, other key regional stakeholders and external stakeholders in implementing digital projects and initiatives
• Other duties or projects as assigned