Business Analyst: Project Delivery & Process Improvement

Chubb European Group Ltd.; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Chubb European Group Ltd. seeks a Project Manager in Consumer Lines to own end-to-end business and process deliverables and ensure on-time delivery to meet goals.

You will lead requirements discussions with stakeholders, translate needs into BRD and detailed functional specifications, design procedures, and conduct UAT and training.

The role involves collaborating with IT, Operations, Finance and regional stakeholders to implement digital projects and drive continuous improvement.

Responsibilities

• Lead business requirement discussions with stakeholders to understand the business needs and map them to solutions.
• Gather, analyze, translate and document business requirements into BRD and detailed functional specifications.
• Design and document processes into standard operating procedures.
• Conduct gap analysis on processes and propose improvement opportunities and alternatives.
• Manage and conduct Business User Acceptance Testing including test strategy, plans, cases and exit reports.
• Conduct end-user training sessions to ensure effective adoption.
• Provide support during and post-implementation and manage readiness trials.
• Collaborate with IT, Operations, Finance, Line of Business and regional stakeholders on digital projects and initiatives.

Job description

Chubb European Group Ltd. seeks a Project Manager in Consumer Lines to own end-to-end business and process deliverables and ensure on-time delivery to meet goals.

You will lead requirements discussions with stakeholders, translate needs into BRD and detailed functional specifications, design procedures, and conduct UAT and training.

The role involves collaborating with IT, Operations, Finance and regional stakeholders to implement digital projects and drive continuous improvement.