Business Analyst – Fintech & Payments

TP; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical coverage

Job summary

TP Malaysia is seeking a Business Analyst to support a global fintech client, helping businesses worldwide accept and manage online payments.

You will analyse operational and customer data, build dashboards, collaborate with stakeholders, and drive process improvements while ensuring data accuracy and security compliance.

Strong SQL, Excel/Sheets skills and experience with BI tools are essential, plus clear communication in English. This is a full-time role based in Kuala Lumpur.

Qualifications

• Degree in Business, Finance, Economics, Data Analytics, Computer Science, Engineering or a related field
• Experience as a Business Analyst, Data Analyst or Operations Analyst in BPO, fintech, payments or banking
• Understanding of the payments ecosystem (online payments, merchant services, KYC/KYB, fraud, risk or disputes) is a strong advantage
• Strong SQL and Excel or Google Sheets skills; Looker, Tableau, Power BI or Python are a plus
• Able to explain complex data clearly to both technical and non-technical stakeholders
• Structured problem-solver with strong attention to detail
• Excellent English communication skills, written and spoken
• Comfortable in a fast-paced, changing environment

Responsibilities

• Analyse operational and customer data to find trends, risks and improvement opportunities
• Build and maintain dashboards and reports on KPIs such as productivity, quality, turnaround time, backlog and customer experience
• Work with Operations, Quality, WFM and client stakeholders to understand business needs and turn them into clear requirements
• Support process improvement and automation projects, from root-cause analysis to measuring impact
• Analyse workflows in areas such as merchant support, onboarding, account verification, risk reviews or disputes, and recommend improvements
• Prepare insights and presentations for client business reviews and leadership meetings
• Track the effect of process, policy and tool changes on performance
• Ensure data accuracy, documentation and compliance with data privacy and security standards

Skills

SQL

Analytical thinking

Communication skills

Attention to detail

English proficiency

Education

Bachelor’s degree in Business, Finance, Economics, Data Analytics, CS, Engineering

Tools

Looker

Tableau

Power BI

Python

Excel

Job description

Do you love turning data into insights that move the business forward? TP Malaysia is looking for a Business Analyst to support a programme for a leading global fintech company, helping businesses around the world accept and manage online payments.

What you’ll do

• Analyse operational and customer data to find trends, risks and improvement opportunities
• Build and maintain dashboards and reports on KPIs such as productivity, quality, turnaround time, backlog and customer experience
• Work with Operations, Quality, WFM and client stakeholders to understand business needs and turn them into clear requirements
• Support process improvement and automation projects, from root-cause analysis to measuring impact
• Analyse workflows in areas such as merchant support, onboarding, account verification, risk reviews or disputes, and recommend improvements
• Prepare insights and presentations for client business reviews and leadership meetings
• Track the effect of process, policy and tool changes on performance
• Ensure data accuracy, documentation and compliance with data privacy and security standards

What you’ll bring

• Degree in Business, Finance, Economics, Data Analytics, Computer Science, Engineering or a related field
• Experience as a Business Analyst, Data Analyst or Operations Analyst, ideally in BPO, fintech, payments or banking
• Understanding of the payments ecosystem, such as online payments, merchant services, KYC/KYB, fraud, risk or disputes, is a strong advantage
• Strong SQL and Excel or Google Sheets skills; Looker, Tableau, Power BI or Python are a plus
• Able to explain complex data clearly to both technical and non-technical stakeholders
• Structured problem-solver with strong attention to detail
• Excellent English communication skills, written and spoken
• Comfortable in a fast-paced, changing environment

What we offer

• Competitive salary and benefits
• Medical coverage
• Exposure to a global fintech client and modern payments technology

TP is an equal opportunity employer. We welcome applicants of all backgrounds and evaluate every candidate based on skills, experience and potential, regardless of race, religion, gender, age, disability, marital status or nationality. If you need any accommodation during the recruitment process, just let us know.

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