Business Analyst: Drive Projects & Process Improvements

Deutsche Post; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Joinimagine in Malaysia seeks a diligent project management support professional to administer processes in deployment projects within the BPO roadmap. You will work closely with the project manager to gather data, document business processes, and engage stakeholders across the project scope.

The role emphasizes gap analysis, testing coordination, and knowledge transfer, including creation of training materials and job aids. Strong communication and analytical skills are essential.

Qualifications

• Minimum of 5–8 years supporting Project Management or Business Analysis
• Experience in stakeholder management and cross-functional collaboration
• Experience with documenting requirements, processes, and training materials
• Digital mindset with familiarity with automated project management tools

Responsibilities

• Gather information to support business analysis and BPM services.
• Document business processes and system interactions, mapping to technology.
• Engage user community within project scope and mobilize stakeholders.
• Assist with gap analysis, gather requirements, and track follow-up.
• Coordinate testing activities and follow-up actions.
• Support knowledge transfer, training, and creation of Job Aids.
• Data gathering and analysis to inform decisions.
• Assist with implementing a support model across projects.

Skills

Results oriented

Organized

Team player

Deadline management

Stress tolerance

Analytical

Communication skills

Interpersonal skills

Multitasking

Innovative mindset

Presentational skills

Discretion & integrity

Education

Vocational/Technical certification

Lean Six Sigma

Job description

Joinimagine in Malaysia seeks a diligent project management support professional to administer processes in deployment projects within the BPO roadmap. You will work closely with the project manager to gather data, document business processes, and engage stakeholders across the project scope.

The role emphasizes gap analysis, testing coordination, and knowledge transfer, including creation of training materials and job aids. Strong communication and analytical skills are essential.