Business Analyst

GD Express; Petaling Jaya; Presencial; MYR 70.000 - 95.000; Jornada completa

Descripción de la vacante

GD Express in Malaysia is seeking a Business Analyst to analyse stakeholder requirements, define product direction, and bridge business and IT teams to deliver effective system solutions. You will gather requirements, shape roadmaps, and ensure high-quality, scalable implementations across internal and customer-facing platforms.

Travel locally and abroad may be required. The role emphasizes data-driven analysis, documentation, and collaboration with multiple departments to support growth and

Formación

• Bachelor's Degree in Engineering/Computer Science or equivalent.
• Minimum 2 years experience in IT or project management.
• Proficient in English and Bahasa Malaysia; Mandarin is a plus.
• Ability to write requirements and technical documents.
• Energetic, fast learner, team player with good communication.
• Independent, able to work with minimal supervision.
• Strong time management and multitasking skills.
• Knowledge of SQL is a plus.

Responsabilidades

• Define product vision and roadmap for new and existing systems.
• Gather stakeholder requirements and research approaches to determine the optimal roadmap.
• Participate in project scoping, requirements gathering, and business process analysis.
• Plan and prioritize system features with solid proposals to support business growth.
• Act as liaison between stakeholders and developers.
• Collaborate with internal departments and customers to ensure successful implementations.
• Manage system issues and ensure system uptime.
• Ensure quality of new system/features released.
• Support projects and new business opportunities analytically.
• Willing to travel locally and overseas when required.

Conocimientos

Requirements gathering

Stakeholder communication

Business analysis

Documentation

Multitasking

Educación

Bachelor's Degree in Engineering/Computer Science

Herramientas

MS Excel

MS PowerPoint

SQL

Descripción del empleo

Drive business growth by analysing stakeholder requirements, identifying process gaps, and translating business needs into effective system and product solutions. This role is responsible for shaping product direction, supporting end-to-end project delivery, and ensuring system enhancements align with operational goals and customer expectations. The Business Analyst will act as a key bridge between business users and technical teams, ensuring clear requirements, high-quality system implementation, and continuous improvement of existing platforms.

Responsibilities:

Define product vision and roadmap for new and existing systems.

Gather stakeholder’s requirements, understand customer’s pain points and research multiple approaches to determine the optimal roadmap.

Participate in project work scoping, requirements gathering and business process analysis to develop functional and system design specification.

Plan and prioritize system features to be added/developed with solid proposal justifications to support business growth.

Act as the primary liaison between the stakeholders and the developers.

Work closely with internal departments as well as customers to understand constraints and impacts to facilitate successful implementation of the new products/features.

Manage system issues and responsible for ensuring the system’s uptime.

Ensure the quality of new system/features released.

Support projects and new business opportunities in analytical perspective.

Willing to travel locally and overseas when required.

Requirements:

Bachelor's Degree in Engineering/Computer Science or equivalent.

Minimum 2 years working experience, preferably IT or project management related.

Proficient in both written and spoken in English and Bahasa Malaysia. Mandarin will be an added advantage.

Ability to write requirements and technical documents.

Energetic person, fast learner, good team player with excellent communication skills.

Independent and able to work under minimal supervision.

Good time management skills and is able to multitask.

Meticulous with analytical and problem-solving skills.

SQL knowledge will be added advantage.

Excellent command of Microsoft Office applications, especially MS Excel and MS PowerPoint.

Experience in software project management will be an added advantage.

Experience in AI implementation will be an added advantage.

Logistics, Freight & Delivery Services 1,001-5,000 employees

Supported by robust technology infrastructure and digital platforms, GDEX offers express courier service, international shipping, and warehouse fulfilment. GDEX has recently diversified into IT services and solutions.

Established in 1997, GDEX is a homegrown company that has expanded regionally to Singapore, Indonesia, and Vietnam. Today, GDEX includes smart retail solutions (Xilnex), ecommerce & app development (Sweetmag), and cybersecurity solutions (Anon Security).

With this ecosystem, GDEX provides digital business solutions, leveraging our comprehensive logistics network to serve businesses and communities. We do not just deliver shipments, but also mobilise businesses across the region

Supported by robust technology infrastructure and digital platforms, GDEX offers express courier service, international shipping, and warehouse fulfilment. GDEX has recently diversified into IT services and solutions.

Established in 1997, GDEX is a homegrown company that has expanded regionally to Singapore, Indonesia, and Vietnam. Today, GDEX includes smart retail solutions (Xilnex), ecommerce & app development (Sweetmag), and cybersecurity solutions (Anon Security).

With this ecosystem, GDEX provides digital business solutions, leveraging our comprehensive logistics network to serve businesses and communities. We do not just deliver shipments, but also mobilise businesses across the region