Brokerage Supervisor

Ups; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Job summary

UPS in Malaysia is seeking a Brokerage Supervisor I to lead the brokerage team across KLIA and Johore, ensuring efficient operations and adherence to customs regulations. You will supervise hourly staff and drive performance while maintaining compliance with evolving trade rules.

The role requires 5+ years in brokerage with 3+ years in people management, a relevant diploma/degree, and a Customs Certification.

Qualifications

• Diploma or Bachelor’s Degree in Logistics/Transportation or equivalent.
• Minimum 5 years of relevant Brokerage experience with at least 3 years in people management.
• Self-starter with ability to work under minimal supervision.
• Possess Customs Brokerage Certification.
• Good presentation skills and ability to conduct trainings.
• Strong interpersonal communication and teamwork.

Responsibilities

• Supervise Brokerage team in KLIA and Johore.
• Oversee and accountable for overall brokerage operations in KLIA and Johore.
• Support Brokerage Management in implementing policies and resolving issues.
• Monitor compliance with customs regulations and regulatory updates.
• Engage with customers to improve satisfaction and timely issue resolution.
• Evaluate quality performance and implement process improvements with corrective actions.
• Ensure adherence to Customs regulations during entry filing to minimize delays and costs.

Skills

People management

Interpersonal communication

Presentation skills

Training

Team player

Self-motivation

Education

Diploma or Bachelor’s Degree Logistics/Transportation

Customs Brokerage Certification

Job description

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Job Description

Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description

• Responsible for supervision and managing the Brokerage team in KLIA and Johore
• Responsible and accountable for overall brokerage operations in KLIA and Johore
• Support Brokerage Management in implementing policies / resolving issue
• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required
• Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills
• Self-starter and able to work with minimum supervision
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings
• A good team player with excellent interpersonal communication skills

Employee Type

Permanent

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