BRAND STORE MANAGER(PLAZA MERDEKA)

DTL Malaysia Sdn. Bhd.; Kuching; On-site; MYR 45,000 - 74,000; Full time

Benefits offered by this job

Bonus and salary increment

Medical benefits & annual checkup

Annual Leave & public holidays observe

EPF/Socso/EIS contributions

Training will be provided

Team building/Annual Dinner

Job summary

DTL Malaysia Sdn. Bhd. is seeking a dedicated retail operations professional to oversee store daily activities, coordinate assessments and promoter meetings, and ensure launches align with timelines.

You will coach promoters, resolve day-to-day issues with Brand Store Executive and HQ, and drive actions to improve customer experience and sales performance. Fluency in English, Malay, and Mandarin is preferred.

Qualifications

• Strong communication and interpersonal abilities, verbal and written.
• Ability to communicate in English, Malay and Mandarin.
• Willing to work 6 days per week based on outlet schedule.

Responsibilities

• Oversee daily retail store operations and ensure smooth running.
• Conduct store assessments and meetings with promoters; follow up with action plans.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities opening/launches align with timelines.
• Propose store enhancement initiatives to improve customer experience.
• Coach and provide customer service training for promoters.
• Address day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure planograms and store correspondence are executed per guidelines.
• Capture best practices across stores and brainstorm enhancements.
• Prepare proposals and reports for meetings.
• Monitor and support activities contributing to sales performance.

Skills

Communication

Interpersonal skills

Multilingual (English, Malay, Mandarin

Education

SPM or above

Job description

Responsibilities :

Aware of retail stores daily operations and matters

Conduct store-assessment and meeting to promoters and follow up with action plans for improvements or maintenance.

Maintain a healthy and productive communication with Brand Store Executive.

Ensure store activities/opening/launching are in placed accordingly to the timeline.

Propose various store enhancement initiatives to improve consumers experience.

Coach and provide customer service training for promoters on the ground.

Assist in solving day to day operational issues raised by Brand Store Executive and HQ Personnel.

Ensure all correspondences store planogram are carried out effectively according to the guidelines.

Capture best practice across all stores and brain storm for further implementation or enhancement.

Prepare necessary proposal and reports for meetings.

Monitor and support in all aspects that contributes to sales performance.

Requirements :

Minimum SPM and above and with 2 years working experience preferably in retail industry (mobile/consumer electronics).

Candidates with relevant strong working experience as store managers are encouraged to apply.

Good communication and interpersonal abilities verbal and written (able to communicate in English, Malay and Mandarin).

Willing to work 6 days per week based on outlet schedule.

Benefits :

Bonus and salary Increment (Based on performance appraisal).

Fun, dynamic and flexible working environment.

Medical Benefits & annual medical checkup.

Annual Leave and Public Holiday observe.

EPF/Socso/EIS contribution.

Training will be provided.

Team building/Annual Dinner/Birthday Celebration.

Staff price purchase.