Branch Services Leader - Customer Experience & Growth

UOB; Bentong; On-site; MYR 33,000 - 58,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service professional to assist customers in-store, guide them through basic servicing requests, and contribute to revenue and relationship growth within Consumer Banking. You will play a key role in delivering friendly, efficient service to branch visitors.

The role supports activities around sales initiatives, customer satisfaction, and minimizing operational losses, while upholding UOB's values and standards across branch

Responsibilities

• Greeting customers in the branch environment.
• Provide guidance, direction, and assistance to customers.
• Handle basic servicing requests.
• Support activities to maximize revenues, product initiatives, sales, customer satisfaction, and minimize operational losses.
• Deepen existing relationships and minimize customer attrition.

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service professional to assist customers in-store, guide them through basic servicing requests, and contribute to revenue and relationship growth within Consumer Banking. You will play a key role in delivering friendly, efficient service to branch visitors.

The role supports activities around sales initiatives, customer satisfaction, and minimizing operational losses, while upholding UOB's values and standards across branch