Service Manager

UOB; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Service Manager to lead branch customer service at the Sri Petaling site. The role emphasizes delivering exceptional service, guiding customers, and ensuring efficient branch operations.

The position is full-time and onsite, with responsibilities including supporting revenue initiatives, handling basic servicing demands, and strengthening customer relationships within Consumer Banking. End date for applications is listed as January 1, 2027.

Responsibilities

• Greeting customers and providing guidance, direction, and assistance in the branch.
• Assist with servicing requests and support revenue initiatives.
• Focus on customer satisfaction, cross-selling, and deepening existing relationships.

Job description

## Service ManagerApply: Onsite: Sri Petaling (City Area): Full time: Posted Today: End Date: January 1, 2027 (30+ days left to apply): JR97821Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description**Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.