Branch Sales & Collections Specialist

Bank Pertanian Malaysia Berhad (Agrobank); Mersing; On-site; MYR 36,000 - 60,000; Full time

Job summary

Agrobank, a government-owned bank focused on agricultural financing, is seeking a Sales Officer in Malaysia to drive customer engagement, lead generation, and product explanations. You will coordinate with multiple branch units to ensure a smooth end-to-end customer journey.

The role involves marketing activities, profiling customers, and maintaining accurate records while complying with PMF guidelines and internal policies. Join Agrobank to support financial services for the agricultural sector.

Responsibilities

• Achieve collection performance aligned with branch targets
• Participate in marketing activities and lead generation
• Conduct preliminary customer assessments and profiling for business acquisition
• Ensure timely processing of documentation, disbursement, and credit monitoring per policy
• Engage with customers on sales-related matters, explain products, schedule appointments, collect documents, answer service questions
• Coordinate with Branch Credit Unit, Credit Admin, Legal and Compliance for end-to-end customer journey
• Contribute to developing and executing branch business plans to meet KPIs
• Maintain accurate customer and financing records for performance tracking
• Participate in internal audits and ensure regulatory and internal compliance
• Provide administrative support to Branch Credit Teams and branch management
• Build rapport and networking within customer organizations
• Ensure compliance with PMF guidelines and accurate classification of financing attributes

Job description

Agrobank, a government-owned bank focused on agricultural financing, is seeking a Sales Officer in Malaysia to drive customer engagement, lead generation, and product explanations. You will coordinate with multiple branch units to ensure a smooth end-to-end customer journey.

The role involves marketing activities, profiling customers, and maintaining accurate records while complying with PMF guidelines and internal policies. Join Agrobank to support financial services for the agricultural sector.