Branch Performance Lead: Sales & Operations

IKARI SHODOKU MALAYSIA SDN BHD; Seberang Perai; On-site; MYR 78,000 - 134,000; Full time

Benefits offered by this job

Career advancement

Internal training

Remuneration package

Laptop & mobile provided

Medical benefits

Personal accident insurance

Annual health screening

Performance bonus

5-day workweek

Friendly culture

Job summary

Ikari Shodoku Malaysia is seeking an ambitious Assistant Branch Manager to partner with branch leadership, inspire the team and drive store performance to new heights. The role demands strong leadership, operational excellence and a proactive approach to business expansion.

You will lead sales and service teams, implement SOPs, recruit and train staff, and ensure timely reporting to head office. Occasional travel and fluent English, Mandarin, and BM communication are expected to meet diverse

Qualifications

• Possess leadership; detail oriented and disciplined.
• Excellent interpersonal and leadership skills.
• Experience with ISO standards and documentation control.
• Able to plan, present, draw up SOPs and set company policy as needed.
• Willing to travel and manage site inspections.

Responsibilities

• Achieve sales and operations KPIs to meet business needs.
• Lead team and ensure sales/operations flow per SOP; create and improve SOPs.
• Recruit, train and schedule staff to fulfill contractual obligations.
• Monitor service quality and reduce complaints while maintaining customer retention targets.
• Ensure timely submission of documents and reports to head office; manage assets per policy.

Skills

Leadership

Communication

ISO Documentation

Staff Management

Education

Diploma

Job description

Ikari Shodoku Malaysia is seeking an ambitious Assistant Branch Manager to partner with branch leadership, inspire the team and drive store performance to new heights. The role demands strong leadership, operational excellence and a proactive approach to business expansion.

You will lead sales and service teams, implement SOPs, recruit and train staff, and ensure timely reporting to head office. Occasional travel and fluent English, Mandarin, and BM communication are expected to meet diverse