Branch Manager (Low Yat & Sri Petaling)

Talent Recruit; Kuala Lumpur; On-site; MYR 51,000 - 54,000; Full time

Job summary

Talent Recruit is seeking a Branch Manager at Low Yat & Sri Petaling to oversee daily outlet operations, ensure service excellence, manage staff, and maintain compliance.

You will monitor sales, coordinate purchasing and inventory, and support marketing events, with shift-based hours. Candidates with a Diploma or hospitality qualifications and at least 3 years in service or F&B are encouraged to apply.

Qualifications

• Minimum STPM or Diploma in hospitality or related field.
• At least 3 years in service/hospitality/F&B, hotel ops preferred.

Responsibilities

• Oversee daily outlet operations to ensure service excellence.
• Monitor sales targets and performance; implement actions.
• Lead, coach, and develop outlet teams; HR support.
• Manage cash handling, reports, licensing compliance.
• Control purchasing, inventory, FIFO, and stock takes.
• Coordinate marketing campaigns, events, and facility maintenance.

Skills

Outlet operations

Sales monitoring

Team leadership

HR management

Financial control

Inventory management

Marketing coordination

Education

Diploma or hospitality qualification

Job description

About the job Branch Manager (Low Yat & Sri Petaling)

Responsibilities:

• Outlet Operations Management – Oversee daily operations to ensure service excellence, SOP compliance, hygiene, product quality, sales performance, manpower planning, inventory control, and customer service recovery.
• Sales & Performance Monitoring – Set, track, and analyse sales targets, identify performance gaps, and implement corrective actions to improve outlet results.
• Team Leadership & HR Management – Lead, coach, and develop outlet teams; support recruitment, training, performance management, attendance, and disciplinary matters in line with HR policies.
• Financial & Administrative Control – Verify sales reports, cash handling, petty cash, bank-ins, licensing compliance, and manage official correspondence with authorities.
• Purchasing & Inventory Management – Ensure accurate purchasing, stock control, FIFO compliance, monthly stock takes, and cost management through proper inventory systems.
• Marketing, Events & Facilities Coordination – Support promotional campaigns and outlet events, ensure operational readiness, and follow up on facility audits and maintenance actions.

Requirements:

• Minimum STPM, Diploma, related hospitality certifications or equivalent in service, hospitality or F&B is preferred
• At least 3 years of relevant experience in the service, hospitality or F&B industry, preferably with experience in hotel operations or management.
• Experienced in cross-functional coordination (HR, Finance, Marketing, Facilities)

Location:

• Low Yat, Kuala Lumpur
• RM4,600 - RM4,800

Working Hours:

• Shift Based

Only candidates who are shortlisted will be notified.