Branch Manager

HAG STORE SDN. BHD.; West Coast Division; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company in solar and lighting is seeking a Branch Manager to oversee daily operations and lead the team in providing exceptional customer service. The ideal candidate will have a diploma or degree in business or retail management and at least 2 years of experience. Strong leadership and communication skills are essential for driving branch sales and managing inventory. Join us for a rewarding career with opportunities for professional development and recognition.

Benefits

EPF, EIS, SOCSO benefits

Employee Recognition Programs

Employee Discount

Training provided

Opportunities for career advancement

Qualifications

• 2 years of experience in related fields is preferred.
• Strong time management skills.
• Friendly and engaging personality.

Responsibilities

• Drive branch sales and profitability through effective sales strategies.
• Manage and motivate branch staff to meet performance goals.
• Ensure high-quality customer service and handle complaints professionally.
• Maintain inventory and ensure attractive merchandising displays.

Skills

Excellent communication skills

Strong leadership skills

Customer service orientation

Ability to motivate team members

Strong work ethic

Education

Diploma or Degree in Business, Retail Management, or related field

Job description

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The Branch Manager is responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service. This role involves mentoring team members, monitoring sales performance, and implementing merchandising strategies to maximise sales and enhance the customer experience. If you think you meet the following requirements, you are welcome to join us:

Salary & Benefit Packages

Entitled to EPF, EIS, SOCSO, and leave entitlement in Malaysia.

Employee Recognition Programs.

Employee Discount.

Training is provided.

Opportunities for professional development and career advancement.

A supportive and inclusive work environment that values work-life balance

Responsibility

Drive branch sales and profitability through effective sales strategies and promotional activities.

Lead, motivate, and manage branch staff to meet performance goals, and help retail sales staff achieve sales targets.

Communicate with the team: Responsible for all staff-related issues and fostering a customer-first culture among staff.

Maintain inventory: Ensure there is no deficit in stock and report any discrepancies, problems and recommendations to the Management.

Ensure merchandising displays are attractive and updated in line with marketing campaigns.

Ensure consistent delivery of high-quality customer service, handle customer complaints and feedback professionally and promptly.

Update customer requirements/report them to management.

Requirement

2 years of experience in related fields is preferred.

Diploma or Degree in Business, Retail Management, or related field.

Excellent communication skills & ability to motivate team members.

Strong leadership skills.

Strong work ethic with excellent time management.

Having a friendly and engaging personality, delivering a high standard of customer service.

Confidence in actively introducing products to customers and driving them to achieve sales targets.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a branch manager? Are you willing to travel for this role when required? How many years of retail management experience do you have? Which of the following languages are you fluent in?

Founded in the Year 2017, Hag Store Sdn. Bhd. is a premier retail company specializing in solar & lighting. With 7 branches across the East Malaysia region & a team of over 60 dedicated employees, our team keeps "Quality is our Priority" in mind and offers competitive prices products without compromising the quality of products.

As we continue to expand, we are seeking passionate & talented individuals to join us. Explore a range of exciting career opportunities & grow with us, we believe that our employees are our greatest asset. If you are enthusiastic about innovative workplace, career development & personal growth, come explore our current job openings!

Best of luck!

Founded in the Year 2017, Hag Store Sdn. Bhd. is a premier retail company specializing in solar & lighting. With 7 branches across the East Malaysia region & a team of over 60 dedicated employees, our team keeps "Quality is our Priority" in mind and offers competitive prices products without compromising the quality of products.

As we continue to expand, we are seeking passionate & talented individuals to join us. Explore a range of exciting career opportunities & grow with us, we believe that our employees are our greatest asset. If you are enthusiastic about innovative workplace, career development & personal growth, come explore our current job openings!

Best of luck!

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Perks and benefits HAG Perks & Benefits 💰 Rewards & Recognition 🕒 Leave & Work-Life Support 🏥 Health & Wellbeing 🏠 Financial & Family Support 📈 Career Progression & Internal Promotion Path 🤝 Culture & Workplace Why This Matters at HAG?