Branch Manager

Tadaa Technologies; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Commission

Premium lifestyle lounge environment

Evening hours

Unlimited beverages

Smoke-friendly

Growth opportunities

Job summary

Tadaa Technologies Malaysia is seeking a responsible Branch Manager to oversee daily operations of a premium lifestyle lounge in Petaling Jaya. You will lead the team, ensure smooth service, uphold SOPs, and drive KPIs while delivering consistently high guest experiences.

This hands-on role requires strong people skills, reliability, and the ability to engage with members and customers. English and Bahasa Malaysia are required; Mandarin is an advantage.

Qualifications

• Experience in retail, hospitality, or customer service highly preferred.
• Proven ability to manage a team and achieve KPIs.
• Excellent communication and people-management skills.
• Hands-on, reliable, and ownership mindset.
• Comfortable working in a smoke-friendly environment.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth running.
• Supervise staff and monitor performance during shifts.
• Ensure SOPs, service standards and responsibilities are followed.
• Manage staff schedules, attendance and manpower.
• Maintain a clean, presentable outlet environment.
• Monitor inventory and replenishment requirements.
• Handle opening/closing procedures and daily ops.
• Resolve day-to-day operational or customer service issues.
• Provide updates to management on performance and issues.
• Engage with customers to ensure a welcoming experience.
• Support membership renewals and customer re-visits.
• Coordinate with internal teams and other outlets when required.

Skills

Staff management

Customer service

Communication

Leadership

English

Bahasa Malaysia

Mandarin (adv)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a responsible, hands-on and people-oriented Branch Manager to oversee the daily operations of our premium lifestyle lounge. Your main responsibility is to make sure the outlet runs smoothly, the team performs well, customers receive consistently good experience, and the branch is able to achieve the company's KPI and performance targets. You will oversee the shop, manage the team, monitor service and operational standards, handle day-to-day issues, and maintain good relationships with regular customers and members.

What You'll Do:

Oversee the day-to-day operations of the branch and ensure everything runs smoothly.

Supervise, guide and monitor outlet staff during daily operations.

Ensure staff follow company SOPs, service standards and assigned responsibilities.

Arrange and monitor staff schedules, attendance and manpower requirements.

Maintain a clean, presentable and well-organised outlet environment.

Monitor outlet supplies, inventory and replenishment requirements.

Ensure opening, closing and daily operational procedures are properly carried out.

Identify and resolve day-to-day operational or customer service issues.

Ensure the outlet is well maintained and operating according to company standards.

Provide regular updates to management on outlet performance, staff matters and operational issues.

Build and maintain good relationships with regular customers and members.

Engage with customers at the lounge and ensure they feel welcomed and well taken care of.

Handle customer feedback, concerns and service recovery when necessary.

Support membership renewals, reloads and customer re-visits when opportunities arise.

Assist with lounge events, promotions and customer activities when required.

Coordinate with internal teams and management on matters related to branch operations.

Support other outlets within Kuala Lumpur or Klang Valley when required.

Who We’re Looking For:

Responsible, reliable and able to take ownership of an outlet.

Comfortable supervising and managing staff.

Able to lead by example and make sure tasks are properly completed.

Good at following up and making sure things get done.

Friendly, confident and comfortable engaging with customers.

Has good communication and people-management skills.

Able to build good relationships with regular customers and members.

Has good communication and people-management skills.

Smoke-friendly and comfortable working in an environment where smoke may be present.

Able to communicate in English and Bahasa Malaysia; Mandarin is an advantage.

Experience in retail, hospitality, customer service, outlet operations or branch management is preferred.

Previous experience managing an outlet, team or customer-facing operation is a plus.

What You'll Love About Working Here:

Commission available – Be rewarded based on performance and contribution.

Premium lifestyle environment – Work in a relaxed, customer-focused lounge setting.

Working hours: Monday to Saturday 1:00 PM - 10:00 PM (1 hour break).

Unlimited beverages - Enjoy complimentary beverages while you work.

Smoke-friendly environment - Suitable for those who are comfortable working around smoke.

Young, entrepreneurial culture - Work closely with a growing team where initiative and responsibility are valued.

Opportunity to grow – Take on greater responsibilities as the brand and outlet network expand.

We’re looking for someone management can trust to take care of the shop and the people inside it.

You notice when something is not right and fix it.

You make sure staff know what they are supposed to do.

You keep the outlet organised and running smoothly.

You know how to speak with customers and maintain good relationships.

Most importantly, you take responsibility instead of waiting to be told what to do.

If you’re hands-on, responsible and enjoy managing both people and daily operations, we’d love to hear from you!