Branch Manager

Affin Pheim; Kuantan; On-site; MYR 90,000 - 130,000; Full time

Job summary

AFFINBANK is seeking a Branch Manager in Kuantan to supervise daily branch operations and lead a high-performing team. You will be responsible for delivering sales targets across deposits, loans, and cards while ensuring regulatory compliance and strong customer service.

The role emphasizes leadership, risk awareness, and efficient cost management to maximize profitability and service quality in a competitive market.

Qualifications

• Experience in branch leadership and daily operations.
• Ability to drive sales targets and monitor performance.

Responsibilities

• Manage and oversee branch personnel and operations.
• Drive branch sales targets across deposits, loans, cards, and bancassurance.
• Ensure compliance with regulatory requirements and internal controls.

Skills

Branch management

Sales target achievement

Job description

Branch Manager page is loaded## Branch Managerlocations: Kuantantime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104559# **Create the future with Affin! You too can make a difference.***We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.*JOB PURPOSEManaging and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels.ACCOUNTABILITIESFinancial1. Drive and achieve overall Branch Sales Targeta) Depositb) Investmentc) Loans - ASBF,SMART MONEY & Education loand) Bancassurance & Banca Takaful producte) Credit Cardf) Business referrals2. Prevention of Fraud and Losses (internal and external).3. Effectively control the cost as per budgetProcess1. Ensure that every staff discharge duties in accordance with:-a) Branch Manualb) BNM Guidelines and Other Regulatory / Statutory Requirementc) Internal control process & procedures.2. Ensure satisfactory audit rating3. Ensure audit findings are resolved within specified time frame.4. Monitor submission of reports within the specified time5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.6. Act as Business Compliance Officer (BUCO) Representative.7. Act as CLO (Complaint Liaison Officer).8. Act as Branch OSHA coordinator.9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.Customer1. Ensure efficient customer service level in accordance to SLA2. Ensure timely reply to customer and CCQ.3. Ensure to resolve any complaints within SLA4. Ensure accuracy in service delivery.People1. Resource management:-a) Annual leaveb) Attendancec) Branch meeting.2. Provide training / briefing on products and identify training needs3. Recruitment of staff4. Staff development and coaching5. Ensure knowledge and understanding of respective KPIs and JD among all staff6. Performance and productivity tracking at all levels including performing staff appraisalsOther Responsibilities1. To manage and undertake ad-hoc assignments2. Alternate key holder to Vault & Self Service Terminal.3. To organize or participate CSR activities within the branch community4. To ensure cleanliness, safety and security of the bank's premise and SSL area5. To perform relief duties as and when required or in the absence of ABM.Learning & Growth1. To involve and contribute to any special project organise by Head Office2. Attend training on compliance, regulatory, product knowledge, customer services and other personaldevelopment and growth.3. To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit4. To identify any potential staff for succession planning.(blob:https://affinbank.wd3.myworkdayjobs.com/3c2a69f3-75e4-42e1-bb43-491424a11302)0:00 / 1:25locations: Kuantantime type: Full timeposted on: Posted 30+ Days Agolocations: Kuantantime type: Full timeposted on: Posted 30+ Days Ago### Get In TouchJoin AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!\"Always About You\"At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline \"Always about you\", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.