BRANCH MANAGER

Wah Seng Industry; Gombak; On-site; MYR 89,000 - 179,000; Full time

Job summary

Jora Malaysia invites applications for a Branch Manager to lead daily branch operations, drive sales, supervise staff, and ensure financial performance while upholding customer satisfaction and policy compliance. You will develop sales strategies, monitor budgets, and report on branch performance to senior management.

The ideal candidate holds a Bachelor's degree in Business Administration or related field, demonstrates strong leadership, excellent communication, and the ability to work under

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Proven experience in management or supervisory roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good understanding of financial principles and business operations.
• Problem-solving and decision-making skills.
• Ability to work under pressure and meet targets.
• Proficiency in MS Office and relevant software.

Responsibilities

• Oversee daily branch operations and ensure smooth functioning
• Manage, train, and motivate branch staff
• Develop and implement sales strategies to achieve targets
• Build and maintain strong customer relationships
• Monitor financial performance, budgets, and expenses
• Ensure compliance with company policies, procedures, and regulations
• Handle customer complaints and resolve issues effectively
• Prepare and present reports on branch performance
• Promote company products and services to increase revenue
• Ensure security, safety, and proper maintenance of the branch

Skills

Leadership

Team management

Communication

Financial literacy

MS Office

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Branch Manager is responsible for managing all aspects of branch operations, including sales, customer service, staff supervision, and financial performance. The role ensures the branch meets its business goals while maintaining high levels of customer satisfaction and compliance with company policies.

Key Responsibilities

• Oversee daily branch operations and ensure smooth functioning


• Manage, train, and motivate branch staff


• Develop and implement sales strategies to achieve targets


• Build and maintain strong customer relationships


• Monitor financial performance, budgets, and expenses


• Ensure compliance with company policies, procedures, and regulations


• Handle customer complaints and resolve issues effectively


• Prepare and present reports on branch performance


• Promote company products and services to increase revenue


• Ensure security, safety, and proper maintenance of the branch

Qualifications & Skills

• Bachelor’s degree in Business Administration, Finance, or related field


• Proven experience in management or supervisory roles


• Strong leadership and team management skills


• Excellent communication and interpersonal abilities


• Good understanding of financial principles and business operations


• Problem-solving and decision‑making skills


• Ability to work under pressure and meet targets


• Proficiency in MS Office and relevant software