Visual Merchandising Lead & Floor Supervisor

Al-Futtaim; Kuala Lumpur; On-site; MYR 48,000 - 66,000; Full time

Job summary

Al-Futtaim Retail in Kuala Lumpur is seeking a VCM / FLS Supervisor to oversee shop floor operations, fittings, and customer interactions while ensuring brand standards and sales initiatives are met. You will lead the commercial team, optimize layouts, and respond to market dynamics to deliver an outstanding shopping experience.

The role requires strong customer service, staff leadership, and knowledge of visual merchandising, with the ability to analyze reports and act on findings.

Qualifications

• Experience in fashion retail or customer service preferred.
• Strong numerical and literacy skills.
• Able to work varied hours, including nights, weekends and holidays.
• Proficiency with cash transactions is desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Shop Floor & Fitting Room Management.
• Maintain professional image and staff presentation.
• Ensure replenishment and product display during peak hours.
• Lead the team in the 6 Minimums of Customer Service.
• Handle customer complaints and provide solutions.
• Manage queue and service at cashier counter.
• Utilize RFID reports for commercial decisions and adjust displays.

Skills

Customer service

Staff management

Visual merchandising

Data-driven planning

Tools

RFID reports

Job description

Al-Futtaim Retail in Kuala Lumpur is seeking a VCM / FLS Supervisor to oversee shop floor operations, fittings, and customer interactions while ensuring brand standards and sales initiatives are met. You will lead the commercial team, optimize layouts, and respond to market dynamics to deliver an outstanding shopping experience.

The role requires strong customer service, staff leadership, and knowledge of visual merchandising, with the ability to analyze reports and act on findings.