Boutique Operations Lead & Team Builder

Cartier; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cartier in Kuala Lumpur is seeking a Boutique Operations Lead to efficiently support the Boutique Director/Manager in driving performance and profitability. The role focuses on managing the boutique team, ensuring exceptional client experience and flawless operations on the shop floor.

You will lead daily floor operations, optimize staffing, uphold Cartier standards, and champion retail processes, digital tools, and compliance to deliver premium service and sustained growth.

Qualifications

• Experience in boutique operations and store management.
• Ability to lead and develop a high-performing team.
• Strong focus on client experience and service quality.
• Analytical mindset to optimize performance metrics.

Responsibilities

• Oversee 360° daily boutique operations and floor leadership.
• Lead recruitment, development and motivation of a client-centric team.
• Maintain brand image, displays, hospitality standards and grooming.
• Manage stock, losses, inventory and back-of-house processes.
• Ensure compliance with internal policies and external regulations.

Skills

Boutique operations

People leadership

Client service

Analytical skills

English fluent

Mandarin a plus

Tools

Digital operations tools

Job description

Cartier in Kuala Lumpur is seeking a Boutique Operations Lead to efficiently support the Boutique Director/Manager in driving performance and profitability. The role focuses on managing the boutique team, ensuring exceptional client experience and flawless operations on the shop floor.

You will lead daily floor operations, optimize staffing, uphold Cartier standards, and champion retail processes, digital tools, and compliance to deliver premium service and sustained growth.