Boutique Hotel Operations Lead

Lippo Capital Sdn Bhd; George Town; On-site; MYR 60,000 - 120,000; Full time

Job summary

Lippo Capital Sdn Bhd is seeking a Hotel Manager to run daily operations at the Penang property. You will lead a small team across front office, housekeeping, F&B and maintenance, ensuring service standards and cost controls align with targets.

You will work closely with Revenue Management to set rates and promotions, while handling channel manager updates and guest relations. Fluent Bahasa Malaysia and English are required.

Qualifications

• 3+ years in hotel operations with at least 1 year supervising a department or shift
• Hands-on with a PMS and at least one OTA extranet
• Comfortable with rosters, cash-up, stock control and basic cost reporting
• Working knowledge of Malaysian hotel licensing and employment compliance
• Fluent in Bahasa Malaysia and English

Responsibilities

• Run the property day to day: front office, housekeeping, F&B and maintenance
• Inspect rooms and public areas daily against set standards
• Manage the roster to demand. Keep staffing tight on low days and covered on peak days
• Cover the front desk or a shift when the team is short
• Work with the Executive, Revenue Management to set rates, restrictions and promotions for the property
• Load and update rates, availability and promotions on the channel manager and OTA extranets
• Review pickup, cancellations and pace daily. Proactively flag issues early and propose rate or inventory changes
• Drive walk-in, repeat and local corporate bookings at property level
• Respond to all guest reviews on Google, Booking.com and Agoda within 24 hours
• Handle guest complaints on the spot. Escalate only what you cannot resolve

Skills

Hotel operations

Team supervision

PMS expertise

OTA extranets

Tools

PMS

Job description

Lippo Capital Sdn Bhd is seeking a Hotel Manager to run daily operations at the Penang property. You will lead a small team across front office, housekeeping, F&B and maintenance, ensuring service standards and cost controls align with targets.

You will work closely with Revenue Management to set rates and promotions, while handling channel manager updates and guest relations. Fluent Bahasa Malaysia and English are required.