Booking Reservation - Cantonese Speaking (Malaysia)

Cross Border Talents; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our growing international team. You will handle reservations, inquiries, and special requests, ensuring smooth communication between guests and hotels.

Fluency in English and Cantonese, strong problem-solving skills, and the ability to work independently are essential. Fresh graduates are welcome and the role offers a dynamic, global environment with rotating shifts.

Qualifications

• Fluent in English and Cantonese.
• Fresh graduates welcome.
• Strong problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry preferred.

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Skills

Fluent English

Cantonese

Problem solving

Independent work

Customer-focused

Job description

Job Openings Booking Reservation - Cantonese Speaking (Malaysia)

About the job Booking Reservation - Cantonese Speaking (Malaysia)

We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Working Hours

• Rotational shift (24/7)

Key Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

What We're Looking For

• Fluent in English & Cantonese
• Fresh graduates are welcome to apply
• Good problem-solving skills
• Responsible and able to work independently
• Customer-oriented attitude
• Experience in customer care, internet, or hotel industry (preferred)

Why Join Us?

Be part of a diverse, international environment where your skills make a real impact. Grow your career while working alongside a supportive and energetic team.