Booking Reservation - Cantonese Speaking (Malaysia)

CB Talents SP; Kajang; Vor Ort; MYR 30.000 - 42.000; Vollzeit

Zusammenfassung

CB Talents SP in Malaysia is seeking a Cantonese-speaking Booking Reservation agent to join our international team. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

You will handle inquiries, manage reservations, coordinate with hotels, and ensure guest satisfaction through proactive communication and problem solving. Fresh graduates are welcome to apply.

Qualifikationen

• Fluent in English and Cantonese.
• Fresh graduates are welcome.
• Good problem-solving skills.
• Responsible and able to work independently.
• Customer-oriented attitude.
• Experience in customer care, internet, or hotel industry (preferred).

Aufgaben

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrange special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Kenntnisse

Fluent English & Cantonese

Problem-solving skills

Customer-oriented attitude

Independent worker

Jobbeschreibung

Job Openings Booking Reservation - Cantonese Speaking (Malaysia)

About the job Booking Reservation - Cantonese Speaking (Malaysia)

We're looking for a Cantonese-Speaking Booking Reservation to join our growing international team in Malaysia. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this role is for you.

Working Hours

• Rotational shift (24/7)

Key Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

What We're Looking For

• Fluent in English & Cantonese
• Fresh graduates are welcome to apply
• Good problem-solving skills
• Responsible and able to work independently
• Customer-oriented attitude
• Experience in customer care, internet, or hotel industry (preferred)

Why Join Us?

Be part of a diverse, international environment where your skills make a real impact. Grow your career while working alongside a supportive and energetic team.