Billing & Receivables Disputes Analyst (Day Shift)

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Deloitte Southeast Asia in Kuala Lumpur is offering an entry-level role in our Finance BPO team. You will interact with customers via calls to resolve billing and collection queries, gaining hands-on experience in finance operations and customer service in an international setting.

No prior experience is required; there is structured training and exposure to systems and processes used by global organizations. This is a day-shift role based in the office.

Qualifications

• Language skills: Cantonese or Mandarin, written and spoken.
• Education: Diploma holder or equivalent.
• Experience: No prior experience required; structured training provided.
• Working arrangement: Day-shift role in office.

Responsibilities

• Connect with customers via inbound/outbound calls to address billing, collection, and account queries.
• Understand customer needs, resolve issues, and provide responsive, personalized support.
• Collaborate with Billing and other teams to resolve challenges and move issues toward resolution.

Skills

Cantonese or Mandarin

Education

Diploma holder

Job description

Deloitte Southeast Asia in Kuala Lumpur is offering an entry-level role in our Finance BPO team. You will interact with customers via calls to resolve billing and collection queries, gaining hands-on experience in finance operations and customer service in an international setting.

No prior experience is required; there is structured training and exposure to systems and processes used by global organizations. This is a day-shift role based in the office.