Bilingual Logistics Operations Coordinator

TSmart Logistics (Malaysia) Sdn. Bhd.; Seberang Perai; On-site; MYR 36,000 - 52,000; Full time

Job summary

Jora Malaysia is seeking a customer service professional in Penang to support logistics operations, handle daily client inquiries by phone, email, and chat, and coordinate with internal teams and China HQ to ensure on-time delivery.

Candidates should have SPM or higher, 1–3 years in customer service, preferably in logistics, be fluent in Mandarin and English, and proficient with Microsoft Office and logistics systems; strong communication and detail orientation are essential, with flexibility to

Qualifications

• SPM or higher; Diploma/Degree preferred.
• 1–3 years of customer service experience; logistics/freight forwarding/supply chain experience is an advantage.
• Proficient in Mandarin and English – required for liaising with China HQ and cross-border clients.
• Familiarity with logistics processes (customs declaration, clearance, shipment tracking, etc.) preferred.
• Skilled in Microsoft Office and logistics management systems.
• Excellent communication skills and strong service orientation.
• Detail-oriented and able to handle multiple orders simultaneously.

Responsibilities

• Handle daily client inquiries via phone, email, and instant messaging tools.
• Track cargo shipment status and provide timely updates to clients.
• Coordinate with internal operations teams and the China headquarters to ensure on-time delivery.
• Address client complaints and exceptions, promptly following up and offering solutions.
• Prepare shipping documents, customs clearance paperwork, and logistics reports.
• Maintain client profiles and transportation records in the system.
• Support the marketing team in client retention and contract renewal follow-ups.
• Complete other tasks assigned by management.

Skills

Multilingual communication (Mandarin &

Customer service

Detail-oriented

Urgent response handling

Education

SPM or higher

Diploma/Degree preferred

Tools

Microsoft Office

Logistics management systems

Job description

Jora Malaysia is seeking a customer service professional in Penang to support logistics operations, handle daily client inquiries by phone, email, and chat, and coordinate with internal teams and China HQ to ensure on-time delivery.

Candidates should have SPM or higher, 1–3 years in customer service, preferably in logistics, be fluent in Mandarin and English, and proficient with Microsoft Office and logistics systems; strong communication and detail orientation are essential, with flexibility to