Bilingual Customer Experience & Front Desk Coordinator

Express Rail Link; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Express Rail Link is seeking a Call Centre Assistant to handle customer enquiries, feedback and complaints with professionalism. You will support Customer Service and Marketing activities, prepare management reports, and serve as the first point of contact for visitors and calls.

Responsibilities include ensuring timely responses, maintaining accurate records, assisting with ticketing and back-office tasks, and upholding the company's image through excellent service.

Qualifications

• Diploma holder in any related field.
• Good communication and writing skills in English and Bahasa Malaysia.
• Ability to communicate in other languages is an added advantage.
• Possess basic customer service skills, especially persuasive communication.

Responsibilities

• Manage customer enquiries, feedback, and complaints in accordance with procedures, ensuring timely responses and proper follow-up.
• Compile customer feedback data and prepare monthly summary reports for management review.
• Administer back-office printing and issuance of pre-sold tickets, including handling ad hoc ticketing requests.
• Manage front office and reception operations, including greeting visitors, handling telephone enquiries, and distributing documents.
• Provide administrative and clerical duties to support the Customer Service Management Unit.
• Support the Head of Management in day-to-day Customer Service activities.
• Assist the Marketing & Sales team in customer engagement, promotions, and related administrative tasks.
• Uphold the Company's professional image and maintain excellent customer service standards.

Skills

Customer service

Communication

English proficiency

Bahasa Malaysia proficiency

Multilingual (other languages)

Education

Diploma (related field)

Job description

Express Rail Link is seeking a Call Centre Assistant to handle customer enquiries, feedback and complaints with professionalism. You will support Customer Service and Marketing activities, prepare management reports, and serve as the first point of contact for visitors and calls.

Responsibilities include ensuring timely responses, maintaining accurate records, assisting with ticketing and back-office tasks, and upholding the company's image through excellent service.