Bilingual Customer Care Specialist

MOVA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking a Customer Care Executive to deliver high-quality support and ensure a positive customer experience. Responsibilities include handling various customer enquiries, resolving issues, and maintaining relationships through effective communication. Ideal candidates should possess a Diploma or Bachelor's Degree, have 1-3 years of relevant experience, and be fluent in Mandarin and English. A customer-centric mindset and strong communication skills are essential for this role.

Qualifications

• Minimum 1-3 years of experience in customer service, call centre, or support-related roles.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to remain calm, professional and empathetic when handling difficult situations.

Responsibilities

• Handle customer enquiries via WhatsApp, email, live chat, and in-person channels.
• Provide accurate information regarding products, services, promotions, and processes.
• Respond promptly and professionally to customer complaints, enquiries, and requests.
• Troubleshoot basic service or technical issues and elevate complex cases to relevant teams.

Skills

Fluent in Mandarin Chinese

Customer service skills

Problem-solving skills

Communication skills

Education

Diploma or Bachelor’s Degree in Customer Service, Business, Communications, or a related field

Tools

CRM systems

Ticketing platforms

Digital communication tools

Job description

A customer service company in Kuala Lumpur is seeking a Customer Care Executive to deliver high-quality support and ensure a positive customer experience. Responsibilities include handling various customer enquiries, resolving issues, and maintaining relationships through effective communication. Ideal candidates should possess a Diploma or Bachelor's Degree, have 1-3 years of relevant experience, and be fluent in Mandarin and English. A customer-centric mindset and strong communication skills are essential for this role.