Beverage & Bar Manager

PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Dental Allowance

Annual Increment

Bonus

Job summary

Pullman Kuala Lumpur City Centre Hotel And Residences is seeking an experienced Beverage & Bar Manager to oversee daily operations across bars and beverage outlets. You will lead and develop the beverage team, ensure premium service, manage costs, and collaborate with departments to optimize guest satisfaction and revenue.

The ideal candidate has 3–5 years in luxury hotel bar/beverage, strong leadership, and expertise in mixology, cocktails, wines and spirits.

Qualifications

• Diploma/Degree in Hospitality Management or related field.
• 3–5 years in bar/beverage with leadership or supervisory experience.
• Strong knowledge of bar operations, mixology, cocktails, wines and spirits.
• Proficient in Microsoft Office; experience with hotel POS and inventory systems preferred.
• Professional grooming, positive attitude and ability to work in a fast-paced five-star hotel.
• Strong command of English; other languages are an advantage.

Responsibilities

• Manage daily operations of hotel bars and beverage outlets with guest-focused service.
• Maintain high beverage quality, presentation, cleanliness and ambience.
• Lead, coach and develop the beverage team; ensure staffing based on occupancy.
• Coordinate with departments to maximize guest satisfaction and revenue.
• Monitor beverage costs, stock, wastage and inventory control.
• Develop beverage menus, promotions and seasonal concepts.
• Ensure compliance with safety, hygiene and hotel procedures.
• Support VIP events, weddings and banquets with beverage service.

Skills

Bar operations

Mixology

Cocktails

Wine & Spirits

Leadership

Guest service

Budgeting

Education

Diploma/Degree in Hospitality Management

Tools

Microsoft Office

Hotel POS systems

Inventory systems

Job description

As a Beverage & Bar Manager, you will oversee the daily operations of the hotel’s bars and beverage outlets, ensuring exceptional guest service, high beverage standards, efficient operations, and a consistently premium five-star experience. You will lead and develop the beverage team, manage outlet performance, control costs, and work closely with other hotel departments to maximize guest satisfaction and revenue.

Key Responsibilities

• Manage the daily operations of all hotel bars and beverage outlets, ensuring smooth, efficient, and guest-focused service.
• Maintain high standards of beverage quality, presentation, cleanliness, ambience, and service in line with five-star hotel standards.
• Welcome and engage with VIP, repeat, and high-profile guests, providing personalized service and responding promptly to their preferences.
• Oversee cocktail, spirits, wine, beer, non-alcoholic beverage, and specialty drink services.
• Ensure beverages are prepared and served according to established recipes, portion controls, presentation standards, and quality guidelines.
• Lead, coach, train, and motivate the bar team to deliver professional and knowledgeable service.
• Prepare staff schedules, allocate duties, and ensure appropriate staffing levels based on occupancy, business levels, and events.
• Conduct daily briefings and communicate VIP arrivals, guest preferences, promotions, events, and operational updates.
• Monitor guest feedback and handle complaints professionally, ensuring effective service recovery where required.
• Coordinate with Front Office, Guest Relations, F&B, Culinary, Events, Sales, and other departments to ensure seamless guest experiences.
• Monitor beverage inventory, stock levels, storage, equipment, glassware, and operating supplies.
• Conduct regular stock counts and ensure proper receiving, storage, requisition, and control of beverage products.
• Monitor beverage costs, wastage, breakage, portion control, and product usage to achieve departmental targets.
• Assist in developing beverage menus, signature cocktails, promotions, seasonal concepts, and revenue-generating initiatives.
• Monitor outlet revenue, beverage sales, average spend, expenses, and other key performance indicators.
• Ensure compliance with food safety, hygiene, health and safety, security, responsible alcohol service, and hotel operating procedures.
• Maintain high standards of bar cleanliness, equipment condition, outlet presentation, lighting, music, and overall ambience.
• Maintain accurate inventory records, reports, wastage records, sales reports, and operational documentation.
• Conduct regular quality inspections and ensure compliance with hotel and brand standards.
• Support VIP functions, private events, weddings, banquets, and other hotel activities requiring beverage service.
• Stay updated on beverage trends, mixology, wines, spirits, and new products to continuously enhance the guest experience.
• Assist the EAM - Food & Beverage with budgeting, forecasting, audits, training, and other operational activities.

Qualifications

• Diploma/Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field.
• Minimum 3–5 years of relevant bar and beverage experience, preferably in a five-star or luxury hotel environment, with managerial or supervisory experience.
• Strong knowledge of bar operations, mixology, cocktails, wines, spirits, beverage service, and luxury hospitality standards.
• Strong leadership, communication, interpersonal, problem-solving, and organizational skills.
• Guest-focused with a passion for delivering personalized and memorable beverage experiences.
• Good understanding of beverage costing, pricing, inventory control, wastage, purchasing, payroll, and departmental budgets.
• Knowledge of current beverage trends, premium spirits, wines, cocktails, and bar concepts is an advantage.
• Proficient in Microsoft Office; experience with hotel POS and inventory systems is preferred.
• Professional grooming, positive attitude, and ability to work effectively in a fast-paced five-star hotel environment.
• Strong command of English; additional languages are an advantage.
• Relevant wine, spirits, or mixology certification is an advantage.
• Willing to work shifts, evenings, weekends, public holidays, and flexible hours according to operational requirements.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Perks and benefits Medical Dental Allowance, Annual Increment, Bonus, Sports, Free M