Astor Bar Manager

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

St. Regis Hotels & Resorts in Kuala Lumpur seeks a Bar/Lounge Manager to lead daily shift operations, supervise staff, and promote the lounge through menu planning and promotions. You will ensure compliance with liquor laws, manage inventories and budgets, and support service across outlets during peak times.

The role emphasizes guest and employee satisfaction, training, and collaboration with the wider F&B team to deliver exceptional experiences in a luxury hotel environment.

Qualifications

• Education options include a high school diploma plus 4 years F&B experience or a 2-year degree with 2 years F&B experience.
• Knowledge of beverage policy, liquor laws and inventory control is desirable.
• Experience supervising a bar/lounge team and managing budgets is preferred.

Responsibilities

• Oversee daily shift operations of bar/lounge and supervise staff.
• Promote the lounge, assist menu planning and maintain standards.
• Assist servers on the floor during peak periods and manage liquor inventories.
• Ensure guest and employee satisfaction while adhering to budget.
• Train staff on liquor control policies and procedures.
• Monitor compliance with liquor laws and bar policies.
• Participate in menu development and promotional activities.
• Support HR activities including new hire training and corrective actions.

Skills

Bar/Lounge operations

Staff supervision

Budget awareness

Guest service excellence

Education

High school diploma or GED; 4 years experience in F&B or related area; OR 2-year hospitality degree with 2 years experience

2-year degree in Food Service Management, Hospitality, or Business Administration with 2 years F&B experience

Job description

Additional Information

Job Number 26108493

Job Category Food and Beverage & Culinary

Location No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50470 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and Federal beverage and liquor laws.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff regarding each event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.