Bellman

EVOLVELAND BHD.; Miri; On-site; MYR 24,000 - 36,000; Full time

Job summary

EVOLVELAND BHD. is seeking a Front Office/Guest Services staff member in Malaysia to greet guests, assist with driveway management, and deliver personalised service. The role requires open communication, strong guest interaction, and timely reporting of security concerns.

Candidates should maintain a neat appearance, be familiar with hotel services, and participate in trainings and briefings as required to ensure memorable hospitality experiences for guests.

Qualifications

• Greet and assist guests with information and directions.
• Maintain a clean, organized entrance and baggage area.
• Log daily tasks accurately in duty logbooks.

Responsibilities

• Greet and welcome guests at the main entrance.
• Assist in driveway management and opening/closing doors for guests.
• Provide timely information and assistance to guests as needed.
• Remember and greet repeat guests to deliver personalised service.
• Ensure newspapers are delivered to guest rooms as assigned.
• Alert Security or Duty Manager to any suspicious activity.
• Maintain knowledge of hotel services, fire and life safety procedures.
• Attend briefings and maintain a professional uniform and appearance.

Skills

Guest service

Front desk

Communication

Teamwork

Job description

• Greet and welcome guests at the main entrance
• Assist in driveway management
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance and baggage room
• Ensure timely pick up and deliveries pertaining to baggage handling
• Provide information and/or assistance to guests as and when required
• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.

Will be the most fun and talk of town, 4 star International Chain Hotel.

Located at the heart of the city and aim to provide the unforgettable hospitality experiences to our guest.