Barista

Mandarin Oriental; Bandar Penawar; On-site; MYR 28,000 - 39,000; Full time

Job summary

Mandarin Oriental Desaru Coast seeks a Barista to join our Food & Beverage team. You will prepare espresso‑based beverages, teas, juices, and other offerings with care, delivering warm, personalized service in a luxury setting.

The ideal candidate has 1–2 years of barista experience, preferably in a luxury hotel or premium venue. English proficiency is required; flexibility to work weekends and shifts is expected. We offer growth opportunities, learning programs, and a supportive MO culture.

Qualifications

• Minimum 1–2 years of Barista experience
• Experience in luxury hotel, resort, or premium restaurant is a plus
• Certificate or qualification in Barista Skills is advantageous

Responsibilities

• Guest Service: Welcome guests, take orders, serve beverages warmly and promptly.
• Beverage Preparation: Prepare espresso-based beverages, teas, juices; ensure equipment cleanliness.
• Operations & Hygiene: Maintain clean bar, follow HACCP and health standards, manage stock.
• Teamwork: Coordinate with Restaurant, Kitchen, and F&B teams; participate in briefings.
• Guest Experience & Brand Standards: Uphold luxury service standards and knowledge of offerings.

Skills

Coffee preparation

Espresso extraction

Milk steaming

Food safety hygiene

English language

Customer service

Teamwork

Education

Barista Skills certificate

Job description

Mandarin Oriental, Desaru Coast is looking for a Barista to join our Food & Beverage Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast's final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About The Job

The Barista is responsible for preparing and serving high-quality coffee, beverages, and other refreshments while providing warm, attentive, and personalized service to guests. The role ensures that all beverages are prepared consistently according to established standards while maintaining a clean, organized, and welcoming bar area.

As Barista you will be responsible for the following duties:

Guest Service

• Welcome and interact with guests in a warm, professional, and courteous manner.
• Take beverage orders accurately and provide recommendations when appropriate.
• Prepare and serve beverages promptly while maintaining high service standards.
• Respond to guest requests, feedback, and complaints professionally and appropriately.
• Anticipate guest needs and personalize the service experience wherever possible.

Beverage Preparation

• Prepare espresso‑based beverages such as espresso, cappuccino, latte, flat white, and Americano according to established standards.
• Prepare specialty coffee, tea, juices, smoothies, and other beverages as required by the outlet.
• Ensure proper operation, cleaning, and maintenance of coffee machines, grinders, blenders, and other beverage equipment.
• Maintain consistency in beverage quality, presentation, temperature, and portion control.
• Follow established recipes and presentation standards.

Operations & Hygiene

• Maintain cleanliness and organization of the bar, coffee station, equipment, and surrounding areas.
• Ensure all equipment is cleaned and maintained according to the required schedule.
• Follow food safety, hygiene, HACCP, and health and safety standards at all times.
• Monitor stock levels of coffee beans, milk, syrups, garnishes, and other beverage supplies.
• Inform the supervisor of any shortages, equipment issues, or quality concerns.
• Assist with receiving, storing, and rotating beverage products according to FIFO principles.
• Minimize wastage and ensure proper handling and storage of all products.

Teamwork

• Work closely with the Restaurant, Kitchen, Stewarding, and other Food & Beverage teams to ensure smooth operations.
• Assist colleagues during busy periods and support other F&B areas when required.
• Attend daily briefings, training sessions, and departmental meetings.
• Maintain effective communication with supervisors and colleagues.

Guest Experience & Brand Standards

• Deliver service in accordance with the property's luxury service standards and brand philosophy.
• Maintain a professional appearance and grooming standard at all times.
• Demonstrate knowledge of coffee, beverages, ingredients, and preparation methods.
• Create a welcoming and engaging atmosphere for guests.
• Support promotional activities, special events, and seasonal beverage offering.

As Barista, We Expect From You

Educational Background

• Minimum 1-2 years of experience as a Barista, preferably in a luxury hotel, resort, specialty coffee shop, or high‑end restaurant.
• Certificate or qualification in Barista Skills, Food & Beverage, Hospitality, or a related field is an advantage.

Skills

• Good knowledge of coffee preparation, espresso extraction, milk steaming, and beverage presentation.
• Knowledge of food safety and hygiene standards.
• Good command of English; additional languages are an advantage.
• Strong communication and interpersonal skills.
• Guest-oriented with a positive and professional attitude.
• Able to work flexible hours, including weekends, public holidays, and shifts.
• Ability to work effectively in a fast‑paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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