Waiter/Waitress

Mandarin Oriental Hotel Group Limited; Bandar Penawar; On-site; MYR 23,000 - 36,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental, Desaru Coast is seeking a Waiter/Waitress to join our Food & Beverage team on Desaru Coast, Malaysia. You will provide courteous, professional service, take orders, serve meals and beverages, and ensure a memorable dining experience for guests.

As a member of the MO family, you will benefit from learning and development programs, MOstay accommodation benefits, and comprehensive wellness initiatives designed to support your wellbeing and career growth within our luxury

Qualifications

• Experience in hospitality or food & beverage is preferred.
• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment.
• Well-groomed appearance and professional demeanor.

Responsibilities

• Greet guests and present menus.
• Take accurate orders and relay to kitchen or bar.
• Serve meals and drinks promptly.
• Ensure tables are clean and well-set.
• Handle payments accurately.
• Follow hygiene and safety procedures.
• Coordinate with kitchen, bar, and teammates.
• Assist in opening/closing duties.

Skills

Customer service

Communication

Team collaboration

Upselling

Tools

POS systems

Job description

Mandarin Oriental, Desaru Coast is looking for a Waiter/Waitress to join our Food & Beverage team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Waiter/Waitress is responsible for providing efficient, courteous, and professional service to guests. This includes taking orders, serving meals and drinks, and ensuring a pleasant dining experience that meets or exceeds guest expectations.

As a Waiter/Waitress, you will beresponsiblefor the following duties:

• Greet guests warmly and present menus.
• Take accurate food and beverage orders and relay them to the kitchen or bar.
• Serve food and drinks in a timely and professional manner.
• Ensure tables are properly set, clean, and maintained before, during, and after service.
• Check on guests to ensure satisfaction and handle any issues promptly.
• Maintain knowledge of menu items, daily specials, and promotions.
• Upsell menu items when appropriate to enhance guest experience.
• Process payments accurately and handle cash or card transactions.
• Follow all hygiene, safety, and sanitation procedures.
• Work closely with kitchen, bar, and other service team members for smooth operation.
• Assist in opening and closing duties such as setting up stations or cleaning.

As Waiter/Waitress, weexpectfrom you:

• Good communication and interpersonal skills.
• Friendly, courteous, and service-oriented personality.
• Ability to work in a fast-paced environment.
• Well-groomed appearance and professional demeanor.
• Prior experience in service (Hotel/Resort) is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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