Bar Service Specialist - Resort Guest Experience

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 22,000 - 38,000; Full time

Job summary

MEILI Resort Hotel in Semporna, Sabah is seeking a Bar Service Associate to warmly welcome guests and deliver attentive bar service. You will take orders, prepare and serve a variety of beverages, assist the Bartender, maintain a clean bar area, and support during events.

The role requires good communication, customer-service orientation, and the ability to work in a fast-paced environment, including weekends and public holidays. Based in Semporna, Sabah, Malaysia.

Qualifications

• Minimum SPM qualification or equivalent.
• Previous working experience in bar service, F&B operations, hotels or restaurants is advantageous.
• Basic knowledge of beverage service, bar operations and guest handling.

Responsibilities

• Welcome guests warmly and provide friendly, professional and attentive service at the bar.
• Take beverage orders accurately and serve drinks promptly according to guest preferences.
• Serve alcoholic and non-alcoholic beverages, including cocktails, mocktails, juices, soft drinks, coffee and other refreshments.
• Assist the Bartender with basic beverage preparation, garnishing and drink presentation when required.
• Ensure all beverages are served according to the resort's service standards and procedures.
• Maintain cleanliness and tidiness of the bar counter, seating areas, tables, service stations and surrounding areas.
• Clear used glasses, plates and other items promptly to maintain a clean and organised bar environment.
• Replenish beverages, ice, glassware, garnishes, napkins and other bar supplies as required.
• Assist in monitoring beverage stock levels and report low stock or shortages to the supervisor.
• Familiarise yourself with the beverage menu, drink ingredients, pricing and daily promotions to provide recommendations to guests.
• Handle guest enquiries, requests and complaints professionally, referring complicated matters to the immediate supervisor when necessary.
• Ensure proper handling of guest bills, payment transactions and cash according to established procedures.
• Follow food safety, hygiene, sanitation and workplace safety standards at all times.
• Ensure responsible alcohol service in accordance with applicable laws and resort policies, including checking identification and refusing service when legally required.
• Assist in setting up and closing the bar, including cleaning, arranging furniture and preparing service stations.
• Support bar operations during special events, private functions, parties and promotional activities.
• Coordinate with the Bartender, Restaurant Supervisor and Food & Beverage team to ensure smooth daily operations.
• Perform other duties as assigned by Management.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Education

SPM qualification or equivalent

Job description

MEILI Resort Hotel in Semporna, Sabah is seeking a Bar Service Associate to warmly welcome guests and deliver attentive bar service. You will take orders, prepare and serve a variety of beverages, assist the Bartender, maintain a clean bar area, and support during events.

The role requires good communication, customer-service orientation, and the ability to work in a fast-paced environment, including weekends and public holidays. Based in Semporna, Sabah, Malaysia.