Banquet Team Lead — Events & Guest Experience

Hilton; Kuching; On-site; MYR 36,000 - 48,000; Full time

Job summary

Hilton in Malaysia is seeking a Banquet Supervisor / Team Leader to oversee the setup and execution of all banquet events, ensuring guests have a seamless and memorable experience from start to finish.

You will lead banquet teams, plan and coordinate event operations, uphold service excellence, and quickly solve issues, while collaborating with other departments to ensure flawless events and guest satisfaction.

Qualifications

• 3–5 years of banquet operations or supervisory experience in hospitality.
• Strong leadership and organizational skills.
• Excellent verbal and written communication.
• Proven customer service excellence and attention to detail.
• Familiarity with event planning and food presentation standards.
• Ability to manage time and adapt in dynamic environments.

Responsibilities

• Team Leadership: Lead and inspire banquet teams to consistently deliver outstanding service.
• Event Coordination: Plan and organize banquet operations for seamless event execution.
• Service Excellence: Uphold high standards in setup, delivery, and guest experience.
• Problem Solving: Respond swiftly to issues and adapt to evolving event requirements.
• Cross-Department Collaboration: Work with other departments and manage schedules for smooth operations.

Skills

Team leadership

Event coordination

Customer service

Communication

Time management

Problem solving

Job description

Hilton in Malaysia is seeking a Banquet Supervisor / Team Leader to oversee the setup and execution of all banquet events, ensuring guests have a seamless and memorable experience from start to finish.

You will lead banquet teams, plan and coordinate event operations, uphold service excellence, and quickly solve issues, while collaborating with other departments to ensure flawless events and guest satisfaction.