Banking Services Executive (Fresh Graduates Welcomed)

Bank of China (M) Berhad; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Bank of China (M) Berhad in Kuala Lumpur is seeking a Banking Services Executive (Fresh Graduates Welcomed) to perform daily banking operations and support business strategies, ensuring tasks align with Head Office guidelines.

The role covers cash handling, account openings, customer service, document checks, product promotion, and compliance with AML/KYC policies, with opportunities for growth in a world-class banking group.

Qualifications

• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Handle daily cash withdrawals and banking transactions (open/close accounts, remittances).
• Attend to customer inquiries and resolve complaints or redirect to appropriate staff.
• Assist in opening of current, savings, or fixed deposit accounts and document checks.
• Ensure accurate processing of daily voucher and transaction records.
• Assist customers on applying for BOCnet and online banking.

Skills

MS Word

Excel

PowerPoint

Job description

Banking Services Executive (Fresh Graduates Welcomed)

Ensure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank’s goals and objective performance.

Key Responsibilities

1. Handle daily cash withdrawals, opening/ closing of account, banking transaction, remittances, etc.
2. Attends and resolves customer’s complaints where possible or otherwise, to re-direct to appropriate personnel.
3. Assists in checking and completion of documents, forms and procedures for opening of current, savings or FD accounts.
4. Checking of counter’s daily transaction vouchers.
5. Attends to Unclaimed Money accounts.
6. Assists in educating customers on proper usage of banking facilities.
7. Ensures timely submission and checking of relevant reports to Management.
8. SIMS Maintenance.
9. Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.
10. To attend VIP customers.
11. Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.
12. To assist customers on applying BOCnet and checking the internet banking application forms.
13. Maintains and updates customer’s information into the system.
14. To review the existing individual profile customer and perform the customer review diligently in accordance to bank’s CDD/KYC guidelines.
15. Introduces and promotes financial products of the Bank and cross selling referrals wheredeem necessary
16. Embracing the Bank’s Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.
17. Continuously engage and support Bank’s Digital Transformation Journey initiatives by Bank.
18. Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia’s Guidelines to ensure due compliance in all aspects of human resource and administration matters
19. Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies/procedures and regulatory rules are comply at all times.
20. Perform any other functions as assigned by Management from time to time.

Work Experience

• 1-2 years banking operation experience
• Fresh graduate is encouraged to apply

Personal Attributes & Characteristics

• Hardworking, passion and good time management
• Willing to learn new skills
• Team player

Knowledge/Tools/Skills

• Familiar with general computer application such as Ms Word, Excel and PowerPoint

Established in 1912, Bank of China is the oldest bank in China. It has been ranked one of the world's top banks in terms of core capital by The Banker. Bank of China has been included in the Fortune Global 500 for 13 consecutive years. Bank of China is the first and the only Chinese bank that has presence in all major continents. At the present the bank offers financial services through its global network of over 560 overseas offices in 25 countries and regions. We are inviting qualified candidates to join us as:

Established in 1912, Bank of China is the oldest bank in China. It has been ranked one of the world's top banks in terms of core capital by The Banker. Bank of China has been included in the Fortune Global 500 for 13 consecutive years. Bank of China is the first and the only Chinese bank that has presence in all major continents. At the present the bank offers financial services through its global network of over 560 overseas offices in 25 countries and regions. We are inviting qualified candidates to join us as: