Banking Services Executive (6 months contract)

Bank of China (M) Berhad; Klang City; On-site; MYR 28,000 - 39,000; Part time

Job summary

Bank of China (M) Berhad in Malaysia is seeking a Banking Services Executive on a 6-month contract. The role is ideal for fresh graduates with minimal experience who want to start a career in banking and customer service within a dynamic team.

You will perform teller-like duties, cash handling, and assist in account openings while supporting sales of banking products. You will ensure compliance with guidelines and contribute to customer satisfaction and process improvement.

Qualifications

• Fresh graduates encouraged to apply.
• Strong communication skills helpful.
• Eagerness to learn banking processes and procedures.

Responsibilities

• Handle daily teller/cashier duties and basic banking transactions.
• Assist in opening and closing of accounts and processing deposits/withdrawals.
• Promote Bank's products and services to customers as appropriate.
• Ensure accurate documentation and compliance with internal controls.
• Maintain customer data and records per policy and regulatory requirements.
• Provide friendly customer service and escalate issues to supervisors as needed.

Skills

Hardworking

Willing to learn

Time management

Tools

Ms Word

Excel

PowerPoint

Job description

Banking Services Executive (6 months contract)

About the role Bank of China (M) Berhad is seeking for Executives to join us on a 6-month contract basis. If you have just graduated with minimal working experience, and have the aspiration to start a career in the banking world, you are on the right page!

Job Purpose

Ensure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties as teller/cashier’s functions relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank’s goals and objective performance.

Key Responsibilities

1. Handle daily cash withdrawals, deposits, opening/ closing of account, banking transaction, remittances, etc.

2. Attends and resolves customer’s complaints where possible or otherwise, to re-direct to appropriate personnel.

3. Assists in checking and completion of documents, forms and procedures for opening of current, savings or fixed deposit accounts.

4. Checking of counter’s daily transaction vouchers.

5. Attends to Unclaimed Money accounts.

6. Assists in educating customers on proper usage of banking facilities.

7. Ensures timely submission and checking of relevant reports to Management.

8. SIMS Maintenance.

9. Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.

10. To attend VIP customers.

11. Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.

12. To assist customers on applying BOCnet and checking the internet banking application forms.

13. Maintains and updates customer’s information into the system.

14. To review the existing individual profile customer and perform the customer review diligently in accordance to bank’s CDD/KYC guidelines.

15. Introduces and promotes financial products of the Bank and cross selling referrals where deem necessary

16. Embracing the Bank’s Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.

17. Continuously engage and support Bank’s Digital Transformation Journey initiatives by Bank.

18. Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia’s Guidelines to ensure due compliance in all aspects of human resource and administration matters

19. Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies/procedures and regulatory rules are comply at all times.

20. Perform any other functions as assigned by Management from time to time.

Education/Professional Qualifications:

Work Experience:

• 1-2 years banking operation experience
• Fresh graduate is encouraged to apply

Personal Attributes & Characteristics:

• Hardworking, passion and good time management
• Willing to learn new skills

Knowledge/Tools/Skills:

• Familiar with general computer application such as Ms Word, Excel and PowerPoint

About us

About us Bank of China (M) Berhad is a leading financial institution in Malaysia, providing a wide range of banking and financial services to individual and corporate customers. With a strong presence in the Kuala Lumpur City Centre, we are committed to supporting the growth and development of the local community. Join us and be a part of our dynamic team!

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?