Back Office Officer

FXGT; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Yearly Training Budget (Udemy)

Up to 25 Days Holiday Leave

Special Leave Days (birthdays, wedding

Referral Bonus

Welcoming package

Job summary

FXGT seeks a Back Office Officer to support 24/7 operations with rotating shifts. Responsibilities include overseeing deposits/withdrawals, risk assessment, and regulatory reporting while resolving queries with professionalism. Strong Excel skills and English fluency are essential.

The role offers growth in a fast-paced financial environment with opportunities for training and development. Applicants should be capable of handling pressure and delivering timely, accurate results across teams.

Qualifications

• Bachelor's degree or higher in economics/finance/business or related field.
• Strong English written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Overseeing daily execution of deposits and withdrawals tasks.
• Leading risk assessment of transactions to identify potential fraud and take necessary actions.
• Resolving internal and external queries promptly and professionally.
• Preparing various regulatory reports related to back-office/ administration.
• Proactively measuring and improving operational processes.
• Identifying and enhancing internal procedures, systems, and controls.
• Communicating with internal departments and partners.
• Providing high level of support to partners and stakeholders.
• Taking initiative and delegating effectively to meet department goals.

Skills

English fluency

Under pressure

Education

University degree in Economics/Finance/Business

Tools

Excel

Job description

FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

The Back Office Officer is expected to work Monday through Sunday as part of a rotating shift schedule supporting 24/7 operations. The standard working hours consist of eight (8) hours per day as follows:

Summer Time:

• 05:00 AM – 01:00 PM
• 06:00 AM – 02:00 PM

Winter Time:

• 06:00 AM – 02:00 PM
• 07:00 AM – 03:00 PM

The applicable shift will be determined by the Company based on operational and business requirements. The employee may be required to work on a rotating shift schedule, including shifts outside the standard working hours, as necessary to support the Company’s 24/7 operations.

Job Responsibilities

• Overseeing the daily execution of tasks relating to deposits and withdrawals
• Leading the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions
• Resolving internal and external queries in a timely and professional manner
• Preparing of various regulatory reports related to back-office/administration
• Proactively measuring and improving operational processes
• Identifying and enhancing internal procedures, systems, and controls
• Communicating with other internal departments and the Company’s partners
• Providing a high level of communication and support to the Company’s partners
• Taking initiative, delegating effectively, and communicating clearly to meet the department’s goals
• In addition to the above duties, the employee may from time to time be required to undertake additional or other duties

Job Requirements

• University degree in Economics/Finance/Business or in a related field (preferable but not a must)
• Previous experience in a similar position will be considered as an advantage
• Good knowledge of Excel and other Microsoft Office tools
• High fluency in English with excellent written and verbal communication skills
• Capacity to work under pressure and with strict deadlines
• Good communication and monitoring skills
• Strong sense of professionalism, organizational and analytical skills
• Self-learner and highly motivated individual

Employee Benefits & Perks

Compensation & Rewards

• Attractive Remuneration Package & Welcome package
• Referral Bonus for helping us grow with great talent

Learning & Development

• Yearly Training Budget (includes Udemy membership by department)
• Ongoing Training Opportunities for professional and personal development
• Departments on shifts entitle to additional half day during summer (June – August)
• Up to 25 Days of Holiday Leave per year
• Special Leave Days for personal reasons (additional leaves on special occasions such us birthdays, weddings, condolence)

Work-Life Balance

• Fixed-shift departments will retain their standard hours and existing flexibility

New Fathers

• 2 extra paid days off for the birth of your child on the day of birth and the day after.

Mothers

• May leave up to 2 hours early daily, if working a full 40-hour week and child is under 16.

Family Support

• Emergency leave for school pickups.
• Attend school activities up to 2 times/year (HR must receive official invite).

Please note that due to the high volumes of applications received only shortlisted applicants will be responded.