AVP - KYC Operations Manager

Citi; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Citi in Malaysia seeks an experienced KYC Operations Manager to provide leadership for AML monitoring and regulatory reporting within the Compliance and Control framework. You will oversee a team, drive onboarding improvements, and ensure adherence to Citi policies while managing risk and governance.

In this role, you will coordinate with the Compliance department and senior management, deliver timely MIS insights, and sustain the KYC program through BAU and Refresh initiatives across global

Qualifications

• 5–8 years of AML/KYC or financial services experience.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Lead and manage KYC operations, ensuring compliance with Citi policies.
• Oversee BAU/Refresh processes and migrate functions globally.
• Provide people management and meet service level standards.
• Liaise with Compliance and senior management within supported business units.
• Oversee onboarding of new clients and enhance onboarding experience.
• Deliver MIS reporting to senior management with timely targets.
• Monitor daily account refresh activity to meet regulatory/document requirements.
• Perform quality reviews on new client and refresh cases.
• Maintain Book of Work for system releases and enhancements.
• Operate with limited supervision and act as SME to stakeholders.
• Assess risk in business decisions and ensure regulatory compliance.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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