AVP - KYC Operations Manager

Citibank (Switzerland) AG; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks a KYC Operations Manager to lead a team responsible for AML monitoring, governance, and regulatory reporting in coordination with Compliance and Control. The role emphasizes delivering a robust internal KYC program and maintaining strict control standards.

You will drive program management for BAU/Refresh processes, oversee onboarding, provide MIS reporting to senior management, and mentor staff while ensuring timely delivery of targets and adherence to Citi

Qualifications

• 5-8 years of experience in KYC/AML or related operations.
• Bachelor's degree or equivalent experience required.
• Strong knowledge of laws and regulations and risk management.

Responsibilities

• Lead KYC operations and ensure compliance with Citi policies.
• Oversee onboarding and client refresh processes with timely MIS reporting.
• Provide program management and SME guidance to senior stakeholders.
• Maintain book of work for system releases and enhancements.
• Monitor daily account refresh activity to meet regulatory/document requirements.
• Manage and develop team, ensuring service levels are met.

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

Education

Bachelor's degree/University degree or equivalent experience

Job description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally Provide people management and development responsibilities and ensure team service level standards are met Liaise with Compliance department and senior management within business units supported Oversee new client onboarding and implement process enhancements to improve client onboarding experience Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program Monitor account refresh activity daily to ensure regulatory/document requirements are met Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

Qualifications: 5-8 years of experience Education: Bachelor's degree/University degree or equivalent experience

Job Family Group

Operations - Services

Job Family

Business KYC

Time Type

Full time

Most Relevant Skills

• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Other Relevant Skills

For complementary skills, please see above and/or

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.