AVP, Employee Benefits — Hybrid (KL)

AON; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Aon in Kuala Lumpur is seeking an Assistant Vice President, Employee Benefits to join our Health Solutions team. This hybrid role offers the flexibility to work remotely and from the office while leading strategic client engagements.

You will oversee renewal cycles, manage large employee benefits portfolios, mentor managers, and drive service excellence across client engagements, with emphasis on delivering practical benefits solutions and client satisfaction.

Qualifications

• Preferably from a broking or insurance background with proven expertise in employee benefits consulting.
• Experience managing large and complex employee benefits portfolios.
• Strong end-to-end understanding of employee benefits, including plan design, renewals, negotiations, ongoing servicing, and escalations effectively.

Responsibilities

• Review and negotiate renewal terms with clients and insurers.
• Lead pre-renewal and renewal meetings with clients to ensure alignment on terms and expectations.
• Draft and finalize Service Level Agreements (SLAs).
• Present benefits programs to employees, ensuring clear communication and engagement.
• Monitor and update employee movement information provided by clients.
• Follow up on underwriting requirements and ensure timely submission.
• Handle inquiries from HR teams and employees, providing accurate and timely responses.
• Track and follow up on outstanding invoices to ensure prompt payment.
• Serve as the escalation point for client queries and feedback, ensuring resolution and client satisfaction.
• Lead and manage a team of managers and executives, fostering collaboration and high performance.

Skills

Leadership

Communication

Client management

Team management

Negotiation

Public relations

Job description

Aon in Kuala Lumpur is seeking an Assistant Vice President, Employee Benefits to join our Health Solutions team. This hybrid role offers the flexibility to work remotely and from the office while leading strategic client engagements.

You will oversee renewal cycles, manage large employee benefits portfolios, mentor managers, and drive service excellence across client engagements, with emphasis on delivering practical benefits solutions and client satisfaction.