Aviation Customer Support Specialist - Asia

Skyways Technics A/S; Petaling Jaya; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Skyways Technics A/S in Subang, Malaysia, seeks a trustworthy and goal-oriented Customer Support professional to join our Asia team. You will report to the Head of Repair Sales, handling inquiries, quotes, and invoicing through the repair lifecycle.

You should have at least 2 years in customer support within a Part-145 aviation environment, with strong communication, organizational, and Excel skills. This on-site role contributes to timely repair execution and business performance.

Qualifications

• 2+ years in a customer support role, ideally in commercial aviation within a Part-145 org.

Responsabilités

• Respond to customer inquiries and issue invoices promptly and professionally.
• Process and coordinate repair orders with Repair Sales Managers.
• Coordinate movement of spare parts with logistics and freight forwarders for timely delivery.
• Liaise with technical services for repair status and information for customers.
• Maintain regular communication with customers through the repair cycle and invoicing.
• Prepare repair quotations and seek customer approvals.
• Prepare monthly invoice forecasts and reports for planning and monitoring.

Connaissances

Problem-solving

English communication

Flexibility

Attention to detail

Organization & prioritization

Excel

Engineering understanding

Outils

Excel

IT systems

Description du poste

Skyways Technics A/S in Subang, Malaysia, seeks a trustworthy and goal-oriented Customer Support professional to join our Asia team. You will report to the Head of Repair Sales, handling inquiries, quotes, and invoicing through the repair lifecycle.

You should have at least 2 years in customer support within a Part-145 aviation environment, with strong communication, organizational, and Excel skills. This on-site role contributes to timely repair execution and business performance.